We chose this cruise because we wanted to have Christmas and New Year on a cruise and the HAL had been recommended by some American friends. We had a wonderful surprise when we were upgraded from a SS midship to a Neptune suite at the back of the ship.A really big cabin with an L shaped veranda at the back. Having access to the Neptune lounge was a plus, the 2 concierges could not have been more friendly and helpful and the free capuchino was another plus! As a handicapped person I did find the long distances to other places on the ship was a problem,which was why we booked midship, but we worked around that problem by choosing room service a lot of the time.We had some problems the first few days, with cold food and missing items, but after a visit to the desk and a talk with Gilroy, the maitre d, it was soon fixed. Our main problem, which caused us to leave the cruise after the 1st section, was the ship's doctor.We had problems understanding him, and the other medical staff, and he did not seem to understand us.He seemed to be very unsure about what procedure to take, even after speaking to my own home doctor on the phone. He did not seem to have had any experience with my problem, a U.T.I. and said that he was not happy about me staying onboard for the last 2 weeks of the cruise in case the infection got worse and he would have no facilities to help if we were at sea or in the small islands that were next on the itinerary. So we had to leave the cruise after the 1st 2 weeks of what should have been 4 wonderful weeks. So much for our much anticipated month in the Pacific!! Now I have to deal with our travel insurance office and try to get reimbursed for the 2 weeks we missed. NOT how I expected to be spending my time at New Year!! This was our 1st and last cruise with H.A.L. after 27 cruises with Princess I think we will be staying with them.

Not the best cruise we have ever done!

Noordam Cruise Review by pomaussie

2 people found this helpful
Trip Details
We chose this cruise because we wanted to have Christmas and New Year on a cruise and the HAL had been recommended by some American friends.

We had a wonderful surprise when we were upgraded from a SS midship to a Neptune suite at the back of the ship.A really big cabin with an L shaped veranda at the back.

Having access to the Neptune lounge was a plus, the 2 concierges could not have been more friendly and helpful and the free capuchino was another plus!

As a handicapped person I did find the long distances to other places on the ship was a problem,which was why we booked midship, but we worked around that problem by choosing room service a lot of the time.We had some problems the first few days, with cold food and missing items, but after a visit to the desk and a talk with Gilroy, the maitre d, it was soon fixed.

Our main problem, which caused us to leave the cruise after the 1st section, was the ship's doctor.We had problems understanding him, and the other medical staff, and he did not seem to understand us.He seemed to be very unsure about what procedure to take, even after speaking to my own home doctor on the phone. He did not seem to have had any experience with my problem, a U.T.I. and said that he was not happy about me staying onboard for the last 2 weeks of the cruise in case the infection got worse and he would have no facilities to help if we were at sea or in the small islands that were next on the itinerary. So we had to leave the cruise after the 1st 2 weeks of what should have been 4 wonderful weeks. So much for our much anticipated month in the Pacific!!

Now I have to deal with our travel insurance office and try to get reimbursed for the 2 weeks we missed. NOT how I expected to be spending my time at New Year!!

This was our 1st and last cruise with H.A.L. after 27 cruises with Princess I think we will be staying with them.
pomaussie’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Noordam price drops
250,000+ people have entered their email

Cabin Review

Neptune Deluxe Verandah Suite
Cabin SB 7142
A beautiful cabin, large, well designed and full of light. A big bathroom and the veranda is perfect, the L shape meant that we could find sun or shade whenever we wanted.
The cabin stewards were excellent, always willing and kept the cabin spotless.
It IS a long walk to anywhere else on the ship but for anyone ablebodied that should not be a problem.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins