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I thought this was an upscale cruise .no fantisca expirience. No wheelchair at embarkation /disorginised check in.cabin had fold out couch which was broken and very uncomfortable [other passengers with simular cabins had same complaint.] 11 days having to sit on balcony to be comfortable. Food and service was below average,[waiter doubled as bussboy, and food was often cold and late. so called world class entertainment was a joke,sit downbreakfast and lunches at the black crab resturant came with waiters that did not care/service and food left a lot to be desired.the majority of the non food staff are great.my wife was provided with a wheelchair,always had help getting on and off the ship.the shore excursions were well organized with staff traveling on the busses.drinks are not free,every drink or bottled water has a service charge added to it.bartenders were like the food staff some good most bad.disembarkation was great,a crew member wheeled my wife to the parking area.this cruise was not what i expected or was promised when i booked it. I did complain at the service desk but nothing changed. I am in contact with a miami attorney about a refund for services promised but not provided.

50 Year Anniversary Cruise

MSC Divina Cruise Review by 6876hanley

Trip Details
  • Sail Date: November 2018
  • Destination: Western Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
I thought this was an upscale cruise .no fantisca expirience. No wheelchair at embarkation /disorginised check in.cabin had fold out couch which was broken and very uncomfortable [other passengers with simular cabins had same complaint.] 11 days having to sit on balcony to be comfortable. Food and service was below average,[waiter doubled as bussboy, and food was often cold and late. so called world class entertainment was a joke,sit downbreakfast and lunches at the black crab resturant came with waiters that did not care/service and food left a lot to be desired.the majority of the non food staff are great.my wife was provided with a wheelchair,always had help getting on and off the ship.the shore excursions were well organized with staff traveling on the busses.drinks are not free,every drink or bottled water has a service charge added to it.bartenders were like the food staff some good most bad.disembarkation was great,a crew member wheeled my wife to the parking area.this cruise was not what i expected or was promised when i booked it. I did complain at the service desk but nothing changed. I am in contact with a miami attorney about a refund for services promised but not provided.
6876hanley’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Shore Excursions
Service
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2 12214
Cabin was tight bad couch small tv balcony was small [2 chairs no loungers].mini bar was stocked ,did not use anything ,but was still charged for something.no chance to complain as bill was presented just before leaving.
Cupido Deck Inside Cabins, Balcony Cabins