We chose this cruise solely because of the Cuba stops. It was advertised and sold as the 10 Day Cuban Explorer. After a wonderful day and evening in Havana we were advised our second Cuba stop in Cienfuegos was being cancelled because of ship mechanical problems. In addition we we told the remaining ports were being moved up a day which totally disrupted advance plans we had made in those stops. We were given an insulting $100 ship credi for our “inconvenience” The Captain was unapologetic and admonished us not to feel the cruise had been ruined. We found out from the crew this was not the first time the Veendam had cancelled Cienfuegos. We regret booking this cruise with Holland America. On a positive note the crew was wonderful. Food was average and actually poor one of the two nights we ate in the Pinnicle Grill. Food and service in the Canaletto restaurant was very good. Ship interiors were very well done considering the age of the ship.

Cancelled Port

Veendam Cruise Review by Graham207

1 person found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Cuba
  • Cabin Type: Lanai Ocean-View Stateroom
We chose this cruise solely because of the Cuba stops. It was advertised and sold as the 10 Day Cuban Explorer. After a wonderful day and evening in Havana we were advised our second Cuba stop in Cienfuegos was being cancelled because of ship mechanical problems. In addition we we told the remaining ports were being moved up a day which totally disrupted advance plans we had made in those stops. We were given an insulting $100 ship credi for our “inconvenience” The Captain was unapologetic and admonished us not to feel the cruise had been ruined. We found out from the crew this was not the first time the Veendam had cancelled Cienfuegos.

We regret booking this cruise with Holland America.

On a positive note the crew was wonderful.

Food was average and actually poor one of the two nights we ate in the Pinnicle Grill. Food and service in the Canaletto restaurant was very good.

Ship interiors were very well done considering the age of the ship.
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Cabin Review

Lanai Ocean-View Stateroom
Cabin CA 226
Needed more electrical outlets
Great cabin steward Putu
Lower Promenade Deck Inside Cabins, Outside Cabins