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Wanted to visit Bali and Australia. Requested special diet for all the flights and NONE were passed on the airlines. For some unknown reason, Viking decided to cancel our return flights from Melbourne, and never told us. On board the kitchen was limited on what they could prepare for special diets (GF), meaning only gelato and fruit for dessert. Excursions were poorly executed to really nice places. Some bus drivers great, others were awful. Service in the main Dining Room was spotty, ask for sparkling water and you are re-filled with regular water. Place your dinner order and wait anywhere from 20 to 45 minutes for main course. Tours in Bali were way to long (10 hours on day after flying for 30 hours), were told to pack for 2 days for next stop and rest of luggage stored until ship arrived; AFTER we completed the 10 hour tour. On the post cruise, we were booked on super cheap airline and had to pay a lot for all the flights because Viking did not cover the excess baggage at time of booking. Very sloppy. Would NEVER let Viking do AIR or pre-tours on the Ocean Cruises.

Extremely Disappointed with the logistics and flights.

Viking Orion Cruise Review by C22Jeffrie

10 people found this helpful
Trip Details
Wanted to visit Bali and Australia. Requested special diet for all the flights and NONE were passed on the airlines. For some unknown reason, Viking decided to cancel our return flights from Melbourne, and never told us. On board the kitchen was limited on what they could prepare for special diets (GF), meaning only gelato and fruit for dessert.

Excursions were poorly executed to really nice places. Some bus drivers great, others were awful.

Service in the main Dining Room was spotty, ask for sparkling water and you are re-filled with regular water. Place your dinner order and wait anywhere from 20 to 45 minutes for main course.

Tours in Bali were way to long (10 hours on day after flying for 30 hours), were told to pack for 2 days for next stop and rest of luggage stored until ship arrived; AFTER we completed the 10 hour tour.

On the post cruise, we were booked on super cheap airline and had to pay a lot for all the flights because Viking did not cover the excess baggage at time of booking. Very sloppy.

Would NEVER let Viking do AIR or pre-tours on the Ocean Cruises.
Viking Cruises, Community Team has responded
Thank you, C22Jeffrie, for sharing your feedback with us. The flight circumstances you’ve described are regrettable, though we appreciate learning more about the guest experience of our third-party vendors. Additionally, we are disheartened to learn of your disappointment with onboard service, onshore tours and the handling of your dietary requests, and have noted your post-cruise comments for review by management. Nevertheless, we would be happy to discuss in more detail what could have made this a five-star journey at TellUs@vikingcruises.com should you wish to speak to our Customer Relations team. Welcome home, and thank you for sailing with us.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin 6020
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