We loved the food and the food staff and cleaning staff!!!! They were most excellent! The private excursions were wonderful! I know whoever is reading this may not feel the need to know how much effort it takes to save up enough money to take a family vacation for 6, however more than the cost is the expectation of having a fun experience, and not having any worries. After all that is what a vacation is for most of us. That being said, the last think we ever imagined was being awoken by rushing water flooding our bathroom and cabin at 6 am the first morning of our cruise. My husband told me to get up and call the desk for assistance. I immediately told the receptionist that we had ( Rushing! Water! ) coming out of the wall and toilet! She calumny said okay I’ll send someone down to your room. As gallons of water continued to rush in for several minutes my husband told me to call again as he was looking for a some shut off valve or a solution to stop the water. I called again and received the same receptionist who than said “ can you put down a towel ?”) I literally laughed at her and said we need plumbers and engineers for the water is gushing and a towel is not going to do anything! We threw down all the towels we could find and gathered all our items off the wet ground and left our room. We finally found someone in the hall way and they said “ wow “ we have a broken pipe we need someone quick” in broke. English he said “ I call my boss!”. We left and went to the reception area where they told us they were taking care of the situation. At several times through out the day we asked for updates which we received all kinds of conflicting information. Our kids room down the hall had no water and several guest did not have cold water only extremely hot water and flooding too, not as bad as our room for the leak was next to us in a utility room. This was the gala night and we missed it for we had no way to take showers or change. Around 5 pm my husband got very upset and demanded to speak with someone. The receptionist then said “your room is ready now you may go into it”.

We went to our room and the floor was soaking wet for they never even looked around the Coach area or the bed area. All that water settled. So again we went back to the reception desk where we finally talked to Byonka. She said she would have the room ready that night . We wanted another room but they insisted the ship was booked. Byonka said that the room would be shampooed and disinfected and deodorized the next day for we they said they could not shampoo the floor wet. The next day we got ready and left the ship thinking we would return to a dry room. No! We returned to a room that had a horrific smell which Byonka refereed to as a “ wet dog smell” she laughed thinking we would find that funny. No, it was not funny. She said she would have the room serviced while the ship treated us to the “ pinnacle grill” and that she would have some type of compensation for the hassle. Thinking once again that we would return to a room in which was decent the floors were still wet and did smell better . We asked for Byonka again but they kept saying she was on break... several times they said she was unavailable throughout the next few days. The next morning the smell was back and we literally had to cover our noses with the sheets to breath comfortably through out the night. The food and the lower staff ( room cleaners and food staff were phenomenal!) we understand things happen but the way the upper officers and the front desk treated us was horrible! No communication, miscommunication and promises unkept. The whole cabin stay was horrible! The ship is old and in need of so many repairs! The thing that really made us upset was the nonchalant attitude and a mediocre compensation of a $300 credit! Really, we had to use public showers and bathrooms and we were without our a room for half the time on the ship and the other half we had to endure smelly rotting drywall, wet carpet and wet dog smell! Having no rooms available to cover unexpected incidents on such an old dilapidated ship is a poor management decision. Then not compensating adequately, and treating us as if this is a normal expected occurrence have us feeling infuriated and never trusting this line again. We have been on 7 cruises ( not a lot compared to many) but we will stick with the lines that treated us well and with a sense of urgency. We want a reasonable compensation for all the stress and inconvenience and not being able to use our cabin.

Called customer service relations and they would only give $200 future cruise credit with them. No thank you! Never again!