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MSC Fantasia Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
468 Reviews


MSC Fantasia Cruise Review by MAUROJR

12 people found this helpful
Trip Details
  • Sail Date: Dec 2018
  • Destination: South America
  • Cabin Type: Interior Stateroom

My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande.

The trip was my wife's birthday present, and what should have been of the dreams turned out to be a big disappointment.

But I prefer to start with the good points: the cabin cleaning service was excellent, the waiters and, in general, the employees who occupied the most humble functions, mostly of Asian or Brazilian origin were kind and helpful, Chinese cooks and cooks, rude and moody.

As for food, raw fruits and vegetables were of good quality.

In addition, the trip was limited to delays, exaggerated mercantilism, bad food, animation and mediocre shows.

Starting the week before the departure of the cruise. Affordable drink packages, which went on sale on the internet that were no longer cheap, were taken from the site. These same packages, traditionally also sold at the time of shipment, this time were not offered, being offered only on the ship for abusive prices.

On delays, these occurred in all shipments and landings, damaging the stays in the scheduled ports, which were no longer long. The departure, scheduled for 5:00 pm, only happened around 8:00 pm, after an 8-hour wait in an uncomfortable terminal with huge queues for baggage check-in, entrance to the terminal, passage through the police and access to the ship.

On the way from Rio to Buenos Aires, there was an unforeseen event. One passenger who needed medical attention had to be removed by helicopter, which entailed an additional 2 hours delay.

The arrival in Buenos Aires scheduled for 9:00 am on December 13, only happened at 5:00 p.m., and we were only able to leave the ship at 7:00 p.m.

A stop originally scheduled for the entire day of arrival plus the night and the half of the following day was reduced to the night of arrival, plus half the next day, harming both passengers who purchased excursions and those who planned independent tours and purchases .

In Punta Del Este it was worse, in the landing made by boats that should be ready to transport the passengers, since the small time of stay on land, made us wait more than 2 hours, using a minimum number of boats, shortening the duration of the excursions and making it impossible to land many passengers who had to stay on the ship.

Finally, having already compensated for all delays, the commander informs the cancellation of the landing in Ilha Grande, alleging bad weather and anticipating the arrival in Rio scheduled for December 16 at 7am, to December 15 at 9pm, unilaterally crediting the cabin bill, ridiculous $ 100 ($ 50 per person) without a simple apology.

At the landing, in another giant row, I, who turned 60 this year, was prevented from entering the preferential line, since, according to the MSC employee, the queue was reserved for people over 65, contrary to Brazilian law .

In the luggage shed, we took out our suitcase, without anyone having checked our tag number.

In addition, I can summarize:

- Second-class meats, served at the buffet and restaurant, except on the last day they served a better menu.

- "Grilled" dipped in oil and sausages of very low quality.

- Service charge charged on drinks taken at the counter, although this is already included in the ticket price.

- Net price of drink charged on the order above that set in the menu (in my case, wine glasses).

- Repetitive theater shows, always with the same numbers of juggling and acrobatics, changing only the costumes and songs.

To conclude, I decided to make this trip under the influence of my brother who lives in Europe and made several cruises there, including MSC and was surprised by what happened and commented that incidents such as these reported would never be accepted, but with a large financial compensation or with significant

All this burden caused by delays, lack of planning and logistics incompatibility was passed on from the company to the customer.

The conclusion that I have reached is that these companies organize their trips according to the classification of passengers, and unfortunately for them, we are considered second class citizens and we are also reserved 2nd treatment, either in food, in shows or in treatment dispensed, which causes me great indignation to consider that this treatment was given to us in our yard.

I advise anyone who has never done a cruise to not buy routes in Brazil or South America, because it will buy remains from Europe where it is winter and these ships would be idle if they stayed there.

They sell their trips for the same price charged there and offer a misleading and low quality product.

If you want stewardship, go to an "all inclusive" resort, or travel through Brazil or abroad and truly short the cities and beaches without time limitation, choosing your tours, accommodations, food and with much less probability of unforeseen.

But if you still insist on taking a cruise, avoid this company.

MAUROJR's Full Rating Summary
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Cabin Review

Interior Stateroom
Cabin I2 11111

good room service, good size for the category

Port & Shore Excursion Reviews

Rio de Janeiro

Delayed boarding hampered the evening activities upon arrival at other ports.

Buenos Aires

Delay on arrival at the port and landing impaired the stay in the city.

Punta del Este

Delay on arrival at the port and landing impaired the stay in the city.

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