This was my third time sailing with Norwegian and second time in the Haven. As part of my fare, I had the Ultimate Dining Package as well as the Unlimited Beverage Package(UBP).
1) On the first night I had a reservation at Ocean Blue and upon checking in with the hostess she informed me of a $12.00 up-charge, but when I booked my trip I was never informed of any up-charges, I searched on-line when returning home and I did not see any mention of this up-charge.
2) On or about the second day of the cruise I ordered room service in my cabin and the butler informed me there would be a $4.00 charge for a soda. I informed him I had the UBP and he told me that it was a room service charge.
The cabin was very nice. Service is another story. For the money you pay to be in the Haven, you would think maybe they would cater to you a little better. When you order room service for a sandwich & soda and you are informed the soda is $4.00, mind you I have to Ultimate Beverage Package. Really!!!!!!!