Regarding our recent 4 day cruise to Baja California: We had the same horrible incident happen TWICE the last two nights of the cruise. The worst of the two on the last night - our 21st wedding anniversary.

Sewage backup (yes liquid backup!!) with the LOUDEST most DISGUSTING gurgling sound at EXACTLY 3:30AM on BOTH NIGHTS!! The Customer Service Representative had the ENTIRE situation documented by the Ship Staff and was apologetic HOWEVER she felt that the hours of lost sleep we incurred on both nights - the second of which we had to sleep with the cabin door open all night as we were disembarking 5 hours later; and the sewage backup smell that turned our stomachs (my husband's dinner was lost) was worth $67 (We were compensated $67 for the two nights of sewage that backed up in our cabin bathroom SINK for those two nights prior to disembarking the ship)....

We had a wonderful experience on the Splendor (our first Cruise Ever!) and we were very excited to sail Carnival again for a quick getaway and celebrate our 21st wedding anniversary......HOWEVER, this experience left a very bad tast in our mouths - figuratively and literally speaking and to be told that that was the minimum that could be done is unacceptable.......If we were not in such a hurry to get off the ship (no sleep as all the problems happened at 3:30am & we had to vacate the cabin by 8:00am - NO SLEEP!) I would have declined the gratuity added to our account and personally tipped those that I feel deserved it...... Read more