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I went on this cruise with 5 friends and for a short European market cruise it was perfect. There were some points for improvement yes but on the whole it was what I expected. We chose the VIP package so we could access whatever we wanted, however service was quite slow and you could only order one drink at a time and only your own drink and each time they had to produce receipts for signing - all very time consuming and the process used a lot of unnecessary paper - there must be a digital alternative? The main restaurant was perfect and it could also be used for breakfast and lunch too and most didn’t - we used the buffet a couple of times but because of time parameters of shore times etc the footfall was so concentrated we could not sit together if we could find seats at all, cutlery and cups etc ran out and we vowed not to use the buffet anymore when it was so busy. On the ‘sea” day we treated ourselves to the private dining (as we had a birthday) - 9 courses at The Chefs Table. However the person who took the booking made it for the wrong day and should not have accepted our booking as it was already full - apparently "he tried to find us"!!! on a ship not too hard!!! When we arrived we were treated as though we were in the wrong, and the whole situation was handled abysmally. The entertainment was middle of the road as you would expect too - the staff worked very hard. We stopped at Amsterdam , Hamburg and Antwerp. Amsterdam was the shortest stop and one we preferred. No market here but we got our own Anne Frank tickets and looked around alone. The centre was within walking distance. Next was Hamburg - the market here was the best with the parade- however it was a Saturday and v v v busy. The centre was 15 mins by taxi and cost 24 euros- the boat supplies10 courtesy buses but we decided not to queue. Lastly was Antwerp, within walking distance, we also enjoyed. All in all it was a nice pre xmas break, go with a group you know you will make your own entertainment with and you will have fun, however do not expect impeccable organisation, service or luxury.

Perfect for what it was - customer service and service not up to scratch

Columbus Cruise Review by KentMadMum

3 people found this helpful
Trip Details
I went on this cruise with 5 friends and for a short European market cruise it was perfect. There were some points for improvement yes but on the whole it was what I expected. We chose the VIP package so we could access whatever we wanted, however service was quite slow and you could only order one drink at a time and only your own drink and each time they had to produce receipts for signing - all very time consuming and the process used a lot of unnecessary paper - there must be a digital alternative?

The main restaurant was perfect and it could also be used for breakfast and lunch too and most didn’t - we used the buffet a couple of times but because of time parameters of shore times etc the footfall was so concentrated we could not sit together if we could find seats at all, cutlery and cups etc ran out and we vowed not to use the buffet anymore when it was so busy.

On the ‘sea” day we treated ourselves to the private dining (as we had a birthday) - 9 courses at The Chefs Table. However the person who took the booking made it for the wrong day and should not have accepted our booking as it was already full - apparently "he tried to find us"!!! on a ship not too hard!!! When we arrived we were treated as though we were in the wrong, and the whole situation was handled abysmally.

The entertainment was middle of the road as you would expect too - the staff worked very hard.

We stopped at Amsterdam , Hamburg and Antwerp. Amsterdam was the shortest stop and one we preferred. No market here but we got our own Anne Frank tickets and looked around alone. The centre was within walking distance. Next was Hamburg - the market here was the best with the parade- however it was a Saturday and v v v busy. The centre was 15 mins by taxi and cost 24 euros- the boat supplies10 courtesy buses but we decided not to queue.

Lastly was Antwerp, within walking distance, we also enjoyed.

All in all it was a nice pre xmas break, go with a group you know you will make your own entertainment with and you will have fun, however do not expect impeccable organisation, service or luxury.
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Cabin Review

Cabin 1028
Large cabin, plenty of storage,