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Seabourn Odyssey Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
197 Reviews

Upscale but Service was not the part

Seabourn Odyssey Cruise Review by juanguruiz

2 people found this helpful
Trip Details
  • Sail Date: Dec 2018
  • Destination: the Caribbean
  • Cabin Type: Veranda Suite

First time on Seabourne. Its nice and upscale, yes. Only 400 pax what makes it special as expected. We expected a wonderful service and they disappointing on that. Friendly staff but less than average service. All week and never changed. Even a Royal Caribbean do better.

The Good: Fast and easy embarkation, beautiful ship, spacious suite, spacious bathroom, excellent food. Thomas Keller Restaurant was the best. Their Menu was to die for. Excellent staff. Loved the caviar service in stateroom. The all inclusive is the best thing you can have on a cruise. Good amenities, More mature and upscale but mostly friendly passengers made it classy. The assistance at debarkation to get a taxi, etc. make you feel special. Room service on disembarkation day, most cruise lines don't offer room service on disembarkation.

The bad: Just average service. Slow most of the times. We met our room attendant around 9 pm when we called guest services because the room was too warm. (We called 3 days in a row to get the AC checked and stateroom was never cool the whole week). Even on a Royal Caribbean the room attendant make the effort to meet and greet as soon a you board. We were never called by our names by anybody. Every morning we had to wait 20-30 min for the same Cappuccino and Omelette I got for breakfast. On the dinning room we waited for wine, long wait between courses (at least 10 min) and they took a long time to remove dishes too. Gym is tiny and is not really usable, just 3-4 treadmills and a few leg machines. Room service had a limited menu.

Not related to the Cruise, but be aware of a Chaotic St. Maarten Airport. Only one line for Security with only 1 metal detector and 2 x ray machines for the whole airport, the wait was almost 2 hours to get thru, then got into a very overcrowded and cramped gate area. Our flight was delayed 2 hours, so it was very exhausting experience.

I really sound like a lot of pity winning, but I have done over 40 cruises, from Royal Caribbean, Windstar, Celebrity and now Seabourn, I was expecting excellent Service from them. It was a fantastic cruise, don't get me wrong, but for what we paid, the expectation was high and it came short for me. Other passengers said the same about the Odyssey, and It might be different experience form other ships. I might be willing to try again in a different ship.


juanguruiz's Full Rating Summary
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Cabin Review

Veranda Suite

Spacious for a veranda suite. Nice bathroom with double sinks, bathtub and separate shower. good balcony. Limited room service menu.


Port & Shore Excursion Reviews

St. Kitts (Port Zante)

Been there many times before. We got a day pass on Park Hyatt. Was awesome.

St. Maarten

Day pass at Holland House. So so. You can shower for 1 min with a token. Airport was pure chaos.

St. Barts

We always take a taxi to Nikki beach and spend the day.


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juanguruiz
2 Reviews Written
4 Helpful Votes
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