American Queen Review

4.5 / 5.0
230 reviews

Very enjoyable with one unfortunate flaw

Review for the USA Cruise on American Queen
User Avatar
Former Non-cruiser
2-5 Cruises • Age 70s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Fitness & Recreation
Service

Additional details

Sail Date: Dec 2018

After having taken three ocean cruises, the cruise aboard the American Queen was a very nice change. We enjoyed the more personal service that is possible with a maximum capacity of 430 passengers. We appreciated the helpfulness and pleasant demeanor of all the staff we encountered.

The boat and its furnishings are very nice and seemed to be well maintained. The only equipment problem I noted was that one of the two treadmills in the gym was non-operational. That was not a problem for us as we never encountered anyone else in the gym when we were there. Our cabin #332 included a private veranda. Although we have stayed in larger suites before, we found this one to be quite comfortable and to meet all our needs. Unfortunately, we had a problem with cigarette and apparent pipe smoke being very noticeable from our veranda several times when we wanted to use it. On the second day I reported it to the Purser's office and they sent a security staff member to our cabin. He also smelled smoke but said he could not determine from where it was coming. I was later told by a different staff member that it was probably coming from the staff deck below. Sure enough, when I looked down at that deck from my veranda I saw several cigarette butts on the decking below our cabin. When I later mentioned that to the Purser's office I got the distinct impression that they were aware of the issue from prior experience but just chose not to take corrective action. I consider that to be very inconsiderate that they do not at least advise passengers where this problem might be encountered so they can make a good choice of cabin.

We found the food to be of very good quality. We ate half of our dinners at the Front Porch Café because we enjoyed the more casual service style here. The staff there was excellent and quick to address any service requests. We did not take any of the premium excursions and found the hop-on hop-off bus system to be well organized and easy to use.

Response from JaneF, Guest Relations Manager

Dear Former Non-Cruiser, Thank you for your review and kind comments. Please know that we take our guest's feedback very seriously and are looking into your experience regarding the...

Cabin Review

9 Helpful Votes
previous reviewnext review

Find a cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.