This was our third cruise, second time on Celebrity, and first time on the Summit. We were on a port intensive cruise (San Juan to St. Croix, St. Maarten, Dominica, Grenada, Barbados) with only 1 true sea day, so we spent a lot of time off ship. Overall, the cruise was good and we enjoyed each of the ports. On the ship, food was just "ok" and entertainment was lacking. More details below.
Embarkation: Painless. From the moment we stepped out of our taxi at the Pan American Pier to the moment we were in our stateroom, only 15 minutes had elapsed. And we have no special "perks" or "status." Just luck I guess. Our room was ready when we got on board.
Service: Great service from Ryan, our cabin steward. He works like a magician, that guy! Also enjoyed our wait staff in the MDR from Tammy and Kelvin. Took time to explain menus and suggest items. Had to make 3 trips to Guest Relations because we kept de-magnetizing our seapasses. Service was quick and friendly. They also happily exchanged some larger bills for smaller bills for us.
Spacious, comfortable bed and pillows, couch, good storage. Quiet--never heard any noise from above or next to us on either side. Balcony space was nice...we spent a lot of time out there. A slight smell coming from the shower drain and a couple of the shower tiles were cracked. We also knew that the ship was scheduled for dry dock soon. Great location, easy access to elevators. I thought being more forward in the ship we might feel more motion, but all was calm.
Love Old San Juan! It's easily walkable. We spent one night pre-cruise at the Sheraton Old San Juan. We walked the streets and toured the Castillo San Cristobal fort.