1. Home
  2. Cruise Reviews
  3. Balmoral
This was our first Fred Olsen cruise having previously sailed with Royal Caribbean and P&O. Not long after booking we got a call offering us a tour of the ship, I asked the lady to call back the next day as I needed to discuss with the wife. No call back. Later we had a recorded message telling us that our dining room had been changed with no reason/explanation given. When we went to check in they couldn’t find our reservation eventually we were told that our cabin had been changed. I said that our luggage labels had the original allocated cabin and was told that this would be known and sorted. It wasn’t our cases were put outside the original cabin. We were not advised of our dining table number and had to wait on the first evening whilst this was found out for us. We had a nice large cabin but the ship was smaller than we are used to so we always knew we were at sea. The shower/bath towels were small and thin in fact the towels in the cabin for use when sunbathing were of better quality. The entertainment during the day was mixed, the entertainment staff were rather young and immature considering the age of the passengers. The evening entertainment was poor with only one show in fact the best show was the one put on by the crew rather than the on board “professional team”. The British Night was very good. On the plus side the food (particularly the evening menu) was excellent and the staff were very friendly and courteous speaking to us by name straight away. Having a buffet breakfast was disappointing having been used to a waiter service from P&O. Fred Olsen seem to have a very loyal customer base with most of the passengers we spoke with regular FO travellers.

Mixed feelings

Balmoral Cruise Review by SLM8W

5 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Europe
This was our first Fred Olsen cruise having previously sailed with Royal Caribbean and P&O. Not long after booking we got a call offering us a tour of the ship, I asked the lady to call back the next day as I needed to discuss with the wife. No call back. Later we had a recorded message telling us that our dining room had been changed with no reason/explanation given. When we went to check in they couldn’t find our reservation eventually we were told that our cabin had been changed. I said that our luggage labels had the original allocated cabin and was told that this would be known and sorted. It wasn’t our cases were put outside the original cabin. We were not advised of our dining table number and had to wait on the first evening whilst this was found out for us. We had a nice large cabin but the ship was smaller than we are used to so we always knew we were at sea. The shower/bath towels were small and thin in fact the towels in the cabin for use when sunbathing were of better quality. The entertainment during the day was mixed, the entertainment staff were rather young and immature considering the age of the passengers. The evening entertainment was poor with only one show in fact the best show was the one put on by the crew rather than the on board “professional team”. The British Night was very good. On the plus side the food (particularly the evening menu) was excellent and the staff were very friendly and courteous speaking to us by name straight away. Having a buffet breakfast was disappointing having been used to a waiter service from P&O. Fred Olsen seem to have a very loyal customer base with most of the passengers we spoke with regular FO travellers.
SLM8W’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Balmoral price drops
250,000+ people have entered their email