Hard to believe all of the negative reviews of this ship and its staff. My wife and I have been cruising for over 25 years on many of the largest cruise lines and this cruise with MSC was our first with the company. We have to say it was one of the best experiences we have had on any cruise ship. The staff in all areas of the ship were always helpful and friendly. The entertainment was very good. We enjoyed two production shows and both of the Cirque performances. Getting on and off of the ship in Barcelona could not have been more simple and easy. It actually is much better when people can get on and off at each port of call. Seems to avoid the masses when a cruise begins and ends for everyone in the same place. We found the food and drinks to be very good with plenty of variety. We do understand that some people get angry when they are charged for the specialty restaurants and other things around the ship, but you should know that before you book the cruise. There's really not any surprises. There is a reason why the cruise fare is much lower than the competitors and you are not obligated to spend money for all of the extras. This cruise was full of so many different people from all over the world and most seemed to be having a great time, so if you are thinking about sailing on the Meraviglia, you really will love it!