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Missed our flight after an 8 hour delay with no apologies or compensation, disgusting! This is how a corporate company treats it's customers? Sad. We incurred $1000 extra of expenses for this and I would think twice about sailing Carnival ever again! The ship was chaos trying to get a phone line or internet, never did. Most people very upset as family and friends were waiting in Miami not knowing where the ship was or what happened. Carnival needs to do the right thing and offer each person on that cruise 50% off their next cruise otherwise people will think twice about cruising Carnival again. Everything else on the ship was great, sad they treated people like that on the last day. Condolences to the family of the deceased passenger. Customer service on the ship was very poor with regards to this incident. Not even sure why ship went back when the Coast guard was handling the situation. Room and dining service was good, liked the new menu. Cruise was good up until the last night.

Carnival not taking any responsibility for 8 hour delay, disgusting!

Carnival Victory Cruise Review by gailhen

2 people found this helpful
Trip Details
Missed our flight after an 8 hour delay with no apologies or compensation, disgusting! This is how a corporate company treats it's customers? Sad. We incurred $1000 extra of expenses for this and I would think twice about sailing Carnival ever again!

The ship was chaos trying to get a phone line or internet, never did. Most people very upset as family and friends were waiting in Miami not knowing where the ship was or what happened.

Carnival needs to do the right thing and offer each person on that cruise 50% off their next cruise otherwise people will think twice about cruising Carnival again.

Everything else on the ship was great, sad they treated people like that on the last day.

Condolences to the family of the deceased passenger.

Customer service on the ship was very poor with regards to this incident.

Not even sure why ship went back when the Coast guard was handling the situation.

Room and dining service was good, liked the new menu. Cruise was good up until the last night.
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Cabin Review

Interior
Cabin 4D
Cabin was clean, room steward great!
Upper Deck Inside Cabins, Balcony Cabins