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In choosing this cruise we wanted to travel to the Greek Islands in a smaller ship, visit ancient sites and learn a little more of the history of the area. The brochures and itinerary met all our requirements as it was a combination of 3 back to back cruises. It indicated a reasonable level of fitness which also suited our requirements. On arrival in Venice we found that the cabin was as we expected. Not flash, but functional; however, had only one, poorly located powerpoint. The staff were generally helpful but some appeared that they would have been happier elsewhere. We found the food to be adequate but not to the standard we had experienced with some other companies. Food in the main eating area was cafeteria style, dishes were not labelled so everyone had to ask what each dish was. This created long slow lines at every meal. We asked the staff about adequate signage and were told that it was not Company Policy. Deserts and other hot foods were “serve yourself”, which provided huge opportunity for cross contamination and increased the risk of allergic reaction if staff did not understand or were not available to provide adequate answers. I am allergic to poultry and asked staff the ingredients. I was answered ‘meat sausage’. turned out is was chicken and as a consequence spent a very unpleasant few hours. There were not always staff to ask. There did not appear to be adequate staff to ensure appropriate hygiene was maintained by the passengers. We were served on a number of cracked cups and bowls which should have been removed from service. The more formal eating area was much better as the food was individually served. Since the cruise was focussed on Ancient Greek and Romanan ruins there were guest lecturers on each of the three legs. Most lecturers provided interesting insights but others just went through the motions. The AV facilities were as old as the ship, and provided many interruptions and failures. Most lecturers used laser pointers which were useless. Talk times were not at optimum times but when most passengers were not on board. As days went by it was obvious that the ship was extremely noisey. When our small ship was birthed next to one carrying 10x more passengers (3000) the only one you could hear was the Aegean Odyssey. Whilst cruising the noise level was greater than 75db in the cabin, which made sleeping difficult. The poor crew had to remove soot daily from the outside furniture and many passengers gained black oil stains on their clothing. Shore excursion staff lacked basic knowledge of the ports visited and could not tell passengers where pharmacies or banks were located, cost or location of buses or taxis. Nor could they tell us about some of the places of interest that were on the shore sheets. Manning of desk tardy. Not there on time. A little offhand and sometimes rude with responses. Water was only provided to guests who elected to do organised excursions. The excursions were usually run by local guides, some good some hopeless, who tried to accommodate all passengers. Unfortunately, with an average age of passengers in the middle to late 70s, the pace at which they were forced to go resulted in excruciatingly slow movement that then meant some of the highlights were not seen. This persisted for all three legs of our journey. It really should have been called Voyages of Antiquity! There appeared to be a policy of ensuring the passengers who had travelled before were always first off the ship. Unfortunately, due to their age and lack of mobility, this ensured everyone else was delayed. Tender safety was poor. The crew did not provide definitive instruction on where to sit, how to hold arms, slide along seats to move rather than walking and direction on where to sit and when to stand for exit. As many of the passengers no doubt had osteoporosis, it will only be a matter of time before bones are broken. Very poor! At the end of the first leg our cabin developed a water leak which soaked the carpet. The hotel manager offered us a move to a cabin on the upper deck which we readily accepted. It was slightly larger with one bed instead of two singles and slightly quieter (72db) Unfortunately the hot water was intermittent and often was filthy and both taps lacked acceptable pressure. The toilet would not flush so we resorted to a 10l bucket! When cruising, the room vibrated to such an extent that we were forced to put towels in the door to stop it rattling. There is no way this room was worth an extra $4000 pp! On our last day there was a significant water leak which resulted in a large area of one level being flooded. Since the ship had no downtime the oncoming passengers had a very wet and potentially mouldy trip ahead. Internet now is a must for travellers and unfortunately was exorbitant in cost and was of such poor quality that many passengers demanded refunds. In conclusion, Voyages to Antiquity have a great product but need to ensure guests’ capabilities are assessed and appropriate shore excursions are provided so that all passengers are provided with the experience they expect. The ship is in dire need of major refurbishment and maintenance. The crew have to endure more than most. I would not recommend this trip to anyone who has even a moderate level of fitness. It’s like travelling in a floating care facility!

Great Itinerary, very poor execution

Aegean Odyssey Cruise Review by Reesb

11 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Greece
In choosing this cruise we wanted to travel to the Greek Islands in a smaller ship, visit ancient sites and learn a little more of the history of the area. The brochures and itinerary met all our requirements as it was a combination of 3 back to back cruises. It indicated a reasonable level of fitness which also suited our requirements.

On arrival in Venice we found that the cabin was as we expected. Not flash, but functional; however, had only one, poorly located powerpoint.

The staff were generally helpful but some appeared that they would have been happier elsewhere. We found the food to be adequate but not to the standard we had experienced with some other companies. Food in the main eating area was cafeteria style, dishes were not labelled so everyone had to ask what each dish was. This created long slow lines at every meal. We asked the staff about adequate signage and were told that it was not Company Policy. Deserts and other hot foods were “serve yourself”, which provided huge opportunity for cross contamination and increased the risk of allergic reaction if staff did not understand or were not available to provide adequate answers. I am allergic to poultry and asked staff the ingredients. I was answered ‘meat sausage’. turned out is was chicken and as a consequence spent a very unpleasant few hours. There were not always staff to ask. There did not appear to be adequate staff to ensure appropriate hygiene was maintained by the passengers. We were served on a number of cracked cups and bowls which should have been removed from service. The more formal eating area was much better as the food was individually served.

Since the cruise was focussed on Ancient Greek and Romanan ruins there were guest lecturers on each of the three legs. Most lecturers provided interesting insights but others just went through the motions. The AV facilities were as old as the ship, and provided many interruptions and failures. Most lecturers used laser pointers which were useless. Talk times were not at optimum times but when most passengers were not on board.

As days went by it was obvious that the ship was extremely noisey. When our small ship was birthed next to one carrying 10x more passengers (3000) the only one you could hear was the Aegean Odyssey. Whilst cruising the noise level was greater than 75db in the cabin, which made sleeping difficult. The poor crew had to remove soot daily from the outside furniture and many passengers gained black oil stains on their clothing.

Shore excursion staff lacked basic knowledge of the ports visited and could not tell passengers where pharmacies or banks were located, cost or location of buses or taxis. Nor could they tell us about some of the places of interest that were on the shore sheets. Manning of desk tardy. Not there on time. A little offhand and sometimes rude with responses.

Water was only provided to guests who elected to do organised excursions.

The excursions were usually run by local guides, some good some hopeless, who tried to accommodate all passengers. Unfortunately, with an average age of passengers in the middle to late 70s, the pace at which they were forced to go resulted in excruciatingly slow movement that then meant some of the highlights were not seen. This persisted for all three legs of our journey. It really should have been called Voyages of Antiquity! There appeared to be a policy of ensuring the passengers who had travelled before were always first off the ship. Unfortunately, due to their age and lack of mobility, this ensured everyone else was delayed.

Tender safety was poor. The crew did not provide definitive instruction on where to sit, how to hold arms, slide along seats to move rather than walking and direction on where to sit and when to stand for exit. As many of the passengers no doubt had osteoporosis, it will only be a matter of time before bones are broken. Very poor!

At the end of the first leg our cabin developed a water leak which soaked the carpet. The hotel manager offered us a move to a cabin on the upper deck which we readily accepted. It was slightly larger with one bed instead of two singles and slightly quieter (72db) Unfortunately the hot water was intermittent and often was filthy and both taps lacked acceptable pressure. The toilet would not flush so we resorted to a 10l bucket! When cruising, the room vibrated to such an extent that we were forced to put towels in the door to stop it rattling.

There is no way this room was worth an extra $4000 pp!

On our last day there was a significant water leak which resulted in a large area of one level being flooded. Since the ship had no downtime the oncoming passengers had a very wet and potentially mouldy trip ahead.

Internet now is a must for travellers and unfortunately was exorbitant in cost and was of such poor quality that many passengers demanded refunds.

In conclusion, Voyages to Antiquity have a great product but need to ensure guests’ capabilities are assessed and appropriate shore excursions are provided so that all passengers are provided with the experience they expect.

The ship is in dire need of major refurbishment and maintenance. The crew have to endure more than most. I would not recommend this trip to anyone who has even a moderate level of fitness. It’s like travelling in a floating care facility!
MDaniels, Customer Services has responded
We are very sorry to hear that your cruise did not live up to your expectations. As a small independent company we know we cannot provide the luxuries and wide range of on-board facilities which are available on the larger vessels used by many alternate cruise lines. However, over the past ten years we have developed a unique style of our own, combining comfort and first-class service with meticulously-planned itineraries for those people who prefer to travel in smaller groups. Our priority has always been customer satisfaction and to that end we canvas passengers regularly for their feedback to ensure that standards are maintained – and improved – in every area of operation. We are proud to say that membership of our Odyssey Club – repeat customers who cruise with us on a regular basis – increases year on year, and the support we have had during 2018 encourages us to believe that we’re delivering the experience we strive for in most cases. You have touched on many issues in your review – issues which are valid and which deserve a response. If you would like to submit your comments in writing to our customer service team, I know they will be glad to address all the points that you have raised in more detail.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Cabin 476
Two single beds, adequate bathroom. Very noisy