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This was our 5th Cruise on RCCL which pretty much takes care of the Caribbean for us. Being seasoned Cruisers we new what to expect from Royal Caribbean and for the most part we were not disappointed in regards to food, accommodations, entertainment. We were however disappointed with a couple of our Shore Excursions which we bought thru Royal. One was the 4x4 Jeep Excursion on St. Maarten. There were 4 couples on this excursion and it quite expensive. With that being said we all were under the impression that we were renting 1 Jeep for each couple. The Excursion Guides wanted to put us in 2 Jeeps! We balked at that and explained our position to the Guides and what we assumed this excursion included for the amount of money that we all paid. We could have rented a car for a few hours for a lot less than we paid. We would recommend that the Excursion operators be a LOT more specific as to what you are paying for. The 2nd Excursion that we were disappointed in was the Tubing in Grenada. We were driven 45 minutes to the Excursion, we tubed for less than 30 and spent 45 minutes riding back? This was advertised as a 3-4 hr excursion? Again, Excursion operators need to be a LOT more specific about the product they are promoting. Comments on Serenade include a musty smell in the hallway to our room. Not sure if they cleaned it or we just got used to it by the end of our Cruise. Our room steward was fantastic, they usually are. Also all of the Staff in Windjammer Cafe were great! We never went to the Main Dining Room. Kind of a mini protest against the "Mandatory fixed figure" for gratuities. We are usually 20% tippers, depending in the quality of services rendered. What if I am not satisfied? Complain? Too late, they already have our money. Were is the incentive for great service? If they know they get paid no matter what then why should they try?

Southern Caribbean Getaway

Serenade of the Seas Cruise Review by krogerwalledlake

Trip Details
This was our 5th Cruise on RCCL which pretty much takes care of the Caribbean for us. Being seasoned Cruisers we new what to expect from Royal Caribbean and for the most part we were not disappointed in regards to food, accommodations, entertainment.
We were however disappointed with a couple of our Shore Excursions which we bought thru Royal. One was the 4x4 Jeep Excursion on St. Maarten. There were 4 couples on this excursion and it quite expensive. With that being said we all were under the impression that we were renting 1 Jeep for each couple. The Excursion Guides wanted to put us in 2 Jeeps! We balked at that and explained our position to the Guides and what we assumed this excursion included for the amount of money that we all paid. We could have rented a car for a few hours for a lot less than we paid. We would recommend that the Excursion operators be a LOT more specific as to what you are paying for.
The 2nd Excursion that we were disappointed in was the Tubing in Grenada. We were driven 45 minutes to the Excursion, we tubed for less than 30 and spent 45 minutes riding back? This was advertised as a 3-4 hr excursion? Again, Excursion operators need to be a LOT more specific about the product they are promoting.
Comments on Serenade include a musty smell in the hallway to our room. Not sure if they cleaned it or we just got used to it by the end of our Cruise.
Our room steward was fantastic, they usually are. Also all of the Staff in Windjammer Cafe were great! We never went to the Main Dining Room. Kind of a mini protest against the "Mandatory fixed figure" for gratuities. We are usually 20% tippers, depending in the quality of services rendered. What if I am not satisfied? Complain? Too late, they already have our money. Were is the incentive for great service? If they know they get paid no matter what then why should they try?
krogerwalledlake’s Full Rating Summary
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