The smoke on deck 6 made us sick, had to see the onboard doctor, which really messed up our cruise. We love the Cavern club, but it was so packed that we couldn't enjoy it. People went to the show before and just hung out. Food from the Cirque was not good at all. The meat was cold. The biggest disappointment was that they only had two scuba (we are advance divers) excursions. They did not have any for Cayman or Belize which are amazing dive sites. We had to do our own for Jamaica, Cayman, and Belize. That was a huge disappointment. When we travel on Carnival they are working with us on the ship to schedule dives if they do not have any set up. Norwegian staff would not. The TV vacation planner did not work. We would have things schedule and it would not show up and then we didn't think we had it when we did. This happened in regards to a show and in regards to a dinner reservation. The iConceirge Ap said there was an upgrade and I was never able to use it. We did the Blackjack tournament and asked to get into the one of the rounds on a table that was not filled up and she said it was after 12 when our watches said 1158 and she would not budge even showing her the time. I was penalized in the Blackjack tournament for pushing two stacks of chips in one move onto the betting space when the lady running it told me I could not and then the next lady that took over told people to do it. Bathrooms on deck (not in the room) were often out of paper towels. The embark and disembark were nightmares. I've never had that kind of problem on any other ship. My wife said she would never want to travel on Epic again but I probably would (but not without her). After the experience, I prefer Carnival and the way they do things. I wanted to like Norwegian more. The stateroom and ship and staff were awesome.
We loved everything about the cabin. I have heard people complain about the bathroom separated from shower. This was great. The room was spacious. We loved the way it flowed. The location of this room was great. It was close to dining and casino. It is close to the elevators, but you never hear them. We loved the starboard side because of the view of Cuba.