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My husband and I were passengers on the Basel to Amsterdam "Castles Along the Rhine" October 14-22, 2018 river cruise with Uniworld on board the SS Antoinette. On the second night( the first night of this "7 night voyage" was the overnight cruise to Breisach from Basel), we were informed that there was a possibility that the cruise might be cut short because of low river levels. Sure enough, at the 3rd evening update we were told that we would not be traveling any further on the boat. We were offered a four day, 3 night bus trip from Strasbourg to Amsterdam to complete our cruise. This would involve 3 overnight stops at hotels selected by Uniworld and we would receive vouchers for meals at each of the stops.Uniworld also offered $1000 per person off of a future cruise in 2019. Our group of 6 felt that since we had signed up for a cruise, we did not want to experience the Rhine by bus, nor did we want to pack and unpack our bags each night or have to search out restaurants for dinner at every stop, so we proposed to the cruise director that we would stay on the boat and return to Basel with the passengers that were being transferred from a southbound boat onto the SS Antoinette to complete their cruise. Late in the day on the 4th night we were told that our request had been accepted. This necessitated purchasing airline tickets from Basel to Amsterdam at a cost of $250per person since our return flights to the US were out of Amsterdam. At the 3rd night update, when the cruise cancellation was announced , the captain stated that they had hoped that a weather system moving over the south of France would move further north and provide enough rainfall to fill the river so passage would be possible. The system never moved north. This indicated to us that Uniworld knew in advance of our departure that the river level was too low, since we had already been told within 24 hours of departure that cancellation was a possibility. We felt deceived and taken advantage of. Therefore on our return to the US we requested a full refund of our cruise faire. We were offered 20% refund and a $1000 credit for a cruise in 2019. I have also included pictures of the "upgraded" suite we were offered for the return to Basel. Uniworld promotes their cruises as an upscale, luxury experience. Somehow tattered throw pillows, a worn out lounge chair, stained bedcover and ripped curtain are their idea of luxury. The meals onboard were also a huge disappointment. While the volume of food was more than adequate, the quality and preparation were sorely lacking.( ie.french onion soup consisted of 3 pieces of onion floating in weak beef broth with a cheese crouton on the side. This was served on two nights.) Having only traveled as far as Strasbourg, we did not see any castles. I gave this cruise 2 stars only because the staff was exceptional and the optional cooking class out of Strasbourg was amazing.

What Castles Along the Rhine?

S.S. Antoinette Cruise Review by jab6737

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Trip Details
My husband and I were passengers on the Basel to Amsterdam "Castles Along the Rhine" October 14-22, 2018 river cruise with Uniworld on board the SS Antoinette. On the second night( the first night of this "7 night voyage" was the overnight cruise to Breisach from Basel), we were informed that there was a possibility that the cruise might be cut short because of low river levels. Sure enough, at the 3rd evening update we were told that we would not be traveling any further on the boat. We were offered a four day, 3 night bus trip from Strasbourg to Amsterdam to complete our cruise. This would involve 3 overnight stops at hotels selected by Uniworld and we would receive vouchers for meals at each of the stops.Uniworld also offered $1000 per person off of a future cruise in 2019. Our group of 6 felt that since we had signed up for a cruise, we did not want to experience the Rhine by bus, nor did we want to pack and unpack our bags each night or have to search out restaurants for dinner at every stop, so we proposed to the cruise director that we would stay on the boat and return to Basel with the passengers that were being transferred from a southbound boat onto the SS Antoinette to complete their cruise. Late in the day on the 4th night we were told that our request had been accepted. This necessitated purchasing airline tickets from Basel to Amsterdam at a cost of $250per person since our return flights to the US were out of Amsterdam.

At the 3rd night update, when the cruise cancellation was announced , the captain stated that they had hoped that a weather system moving over the south of France would move further north and provide enough rainfall to fill the river so passage would be possible. The system never moved north. This indicated to us that Uniworld knew in advance of our departure that the river level was too low, since we had already been told within 24 hours of departure that cancellation was a possibility. We felt deceived and taken advantage of. Therefore on our return to the US we requested a full refund of our cruise faire. We were offered 20% refund and a $1000 credit for a cruise in 2019.

I have also included pictures of the "upgraded" suite we were offered for the return to Basel. Uniworld promotes their cruises as an upscale, luxury experience. Somehow tattered throw pillows, a worn out lounge chair, stained bedcover and ripped curtain are their idea of luxury.

The meals onboard were also a huge disappointment. While the volume of food was more than adequate, the quality and preparation were sorely lacking.( ie.french onion soup consisted of 3 pieces of onion floating in weak beef broth with a cheese crouton on the side. This was served on two nights.)

Having only traveled as far as Strasbourg, we did not see any castles.

I gave this cruise 2 stars only because the staff was exceptional and the optional cooking class out of Strasbourg was amazing.
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Cabin Review

Cabin
Worn out, dated
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