Where do you start with P&O’s Oriana cruise from Southampton(Madeira/Tenerife/Lisbon etc). December 2018 Firstly, the decommissioning of the vessel in 019 is ambitious. 010 might have been more appropriate. A thoroughly dated outfit appealing to a well over 65’s demographic. The activities and entertainment plan were something out of the 70’s. Frontline staff were busy smiling without really understanding our questions and you left with a sense of frustration. Food was hit and miss. The Conservatory is a free for all with one in 6 dishes acceptable. Very bland food in general lacking any real flavor added to the bad customer experience. Room service to cabin was poor. Incorrect order brought complete with soggy bread! Breakfast ends at 9.30.....on a cruise!? Cabins are ok but again way out dated with 14 inch TV screens, yet huge mirrors wasting space. Choice of in cabin entertainment was miserable for this day and age. The incredibly loud PA announcer jovially speaking Ruth Madoc style every morning with......And today on Deck 10 its basket weaving........ The halcyon days of ‘Hi De Hi’ are still with us apparently. Tip.... Do not attempt to let them book a taxi for you. We had to wait 90 minutes! Sniggering British staff behind the curtains on reception letting the Asian front line staff hold the baby A two star operation ‘priding’ itself on 3 Black tie evenings which were poorly attended. Why in this day and age have them? Subsequently we were left with one choice for dinner which added costs to our bill. The final complaint though is too shocking to contemplate. The captain was clearly naive and probably conditioned to P&O practice in thinking it’s ok to give us the negative news about ship to shore communication once he had set sail. He continued to drip feed us ‘we are working on it’ lines knowing full well it was out of order at the original starting point. To depart Southampton on a 12 day trip without the Internet or phone service leaving passengers completely stranded in their quest for contact with homes, business, loved ones was the worst error of judgment we have witnessed. We had to wait for 4 days until first stop to get on land before frantically connecting with anyone. The arrogance of the operator clearly thinking this type of practice in 2018 is acceptable. If you are unfortunate in cruising with P&O please look at their internet packages. The big standard 7.95 a day only covers Facebook and a few sites. No emails, YouTube etc. Those are extras!!!! Our overview of P&O is not good. They are a weak company with a tired fleet and out dated planning. Clearly targeting much older customers who are unlikely to complain about the lack of communicado and the daily grind of school dinners. Bland, boring and a complete lack of empathy with frustrated customers. If you are booking a cruise with them, make sure you check the itineraries thoroughly otherwise you will be in for a comedy of errors which include cribbage, crochet and failed New Faces talent from 1977! A Horror show. Avoid P&O at all costs! The worst cruise company out there. #fail #past glories #arrogant #disaster #cruise nightmare #watchdog #investigate

P&O 1st Class Arrogance

Oriana Cruise Review by Critique101

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Trip Details
Where do you start with

P&O’s Oriana cruise from Southampton(Madeira/Tenerife/Lisbon etc). December 2018

Firstly, the decommissioning of the vessel in 019 is ambitious. 010 might have been more appropriate.

A thoroughly dated outfit appealing to a well over 65’s demographic. The activities and entertainment plan were something out of the 70’s.

Frontline staff were busy smiling without really understanding our questions and you left with a sense of frustration.

Food was hit and miss. The Conservatory is a free for all with one in 6 dishes acceptable.

Very bland food in general lacking any real flavor added to the bad customer experience.

Room service to cabin was poor. Incorrect order brought complete with soggy bread!

Breakfast ends at 9.30.....on a cruise!?

Cabins are ok but again way out dated with 14 inch TV screens, yet huge mirrors wasting space.

Choice of in cabin entertainment was miserable for this day and age.

The incredibly loud PA announcer jovially speaking Ruth Madoc style every morning with......And today on Deck 10 its basket weaving........

The halcyon days of ‘Hi De Hi’ are still with us apparently.

Tip.... Do not attempt to let them book a taxi for you. We had to wait 90 minutes!

Sniggering British staff behind the curtains on reception letting the Asian front line staff hold the baby

A two star operation ‘priding’ itself on 3 Black tie evenings which were poorly attended. Why in this day and age have them? Subsequently we were left with one choice for dinner which added costs to our bill.

The final complaint though is too shocking to contemplate.

The captain was clearly naive and probably conditioned to P&O practice in thinking it’s ok to give us the negative news about ship to shore communication once he had set sail. He continued to drip feed us ‘we are working on it’ lines knowing full well it was out of order at the original starting point.

To depart Southampton on a 12 day trip without the Internet or phone service leaving passengers completely stranded in their quest for contact with homes, business, loved ones was the worst error of judgment we have witnessed.

We had to wait for 4 days until first stop to get on land before frantically connecting with anyone.

The arrogance of the operator clearly thinking this type of practice in 2018 is acceptable.

If you are unfortunate in cruising with P&O please look at their internet packages. The big standard 7.95 a day only covers Facebook and a few sites. No emails, YouTube etc. Those are extras!!!!

Our overview of P&O is not good. They are a weak company with a tired fleet and out dated planning.

Clearly targeting much older customers who are unlikely to complain about the lack of communicado and the daily grind of school dinners.

Bland, boring and a complete lack of empathy with frustrated customers.

If you are booking a cruise with them, make sure you check the itineraries thoroughly otherwise you will be in for a comedy of errors which include cribbage, crochet and failed New Faces talent from 1977! A Horror show.

Avoid P&O at all costs! The worst cruise company out there.

#fail #past glories #arrogant #disaster #cruise nightmare #watchdog #investigate
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Outside Stateroom with Balcony
Cabin DA B183
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