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Joined friends on a Christmas Market River Cruise. We had booked two nights pre cruise and two nights post cruise in local hotels.Three days before we left home, Scenic changed our hotel from a 5 Star to a 3.5 star hotel. the business office insisted that this was considered an upgrade for us. The two nights were over $650. USD Embarkation as well as disembarkation were very smooth. The cruise director, Richard Gray, could not have been more accommodating. The ship is Lovely, and the cabin adequate.The service level is very high. All the staff were top notch. As there are drought conditions in Europe, the River levels can be an issue. We were prepared pre-cruise, that there could be an alternate itinerary. As it turned out this cruise was the first all season,to make the entire cruise on the river. There is much hype about their special pillows. Problem was that they ran out of the special down pillows on the first day. There is also much hype with regards to the cuisine. They should tone that down a bit. The buffets are good. Much selection for breakfast and lunch. You also have an option of ordering of a "special menu". Menu items were not freshly prepared. In general there is an issue of cold food. If there is a special menu offering Eggs Benedict, it is a reasonable expectation that the dish will be freshly prepared. That was not the case. The eggs were cold and overcooked. The food needs help.

Great Ship, Wonderful Staff, Food could have been better

Scenic Jasper Cruise Review by Pidgeon57756

1 person found this helpful
Trip Details
Joined friends on a Christmas Market River Cruise. We had booked two nights pre cruise and two nights post cruise in local hotels.Three days before we left home, Scenic changed our hotel from a 5 Star to a 3.5 star hotel. the business office insisted that this was considered an upgrade for us. The two nights were over $650. USD

Embarkation as well as disembarkation were very smooth. The cruise director, Richard Gray, could not have been more accommodating.

The ship is Lovely, and the cabin adequate.The service level is very high. All the staff were top notch.

As there are drought conditions in Europe, the River levels can be an issue. We were prepared pre-cruise, that there could be an alternate itinerary. As it turned out this cruise was the first all season,to make the entire cruise on the river.

There is much hype about their special pillows. Problem was that they ran out of the special down pillows on the first day.

There is also much hype with regards to the cuisine. They should tone that down a bit.

The buffets are good. Much selection for breakfast and lunch. You also have an option of ordering of a "special menu". Menu items were not freshly prepared. In general there is an issue of cold food. If there is a special menu offering Eggs Benedict, it is a reasonable expectation that the dish will be freshly prepared. That was not the case. The eggs were cold and overcooked. The food needs help.
Pidgeon57756’s Full Rating Summary
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