Friends were celebrating their 50th anniversary. They were a few cabins away from us. The ship is old and there were many, many problems. Clogged drains and toilets, the air conditioners were hit and miss, older decor and a layout that lead to dead ends for the first couple of days were some of the problems. My wife wanted to use the Fitness area but the staff sprays the equipment, carpets and air with a scent that she was quite allergic to. One engine broke down and we were forced to miss the second Cuba port, for which we received $50 and $40 port taxes each. When the name of the cruise is "Cuban Experience", I don't feel that is a fair compensation. The staff tried their best to put a good spin on the problems but there was a sense of unrest with the passengers. On this ship the "Anytime" dining seemed to mean just that whereas on Princess it seems to mean you can come to either the first or second searing each night. All in all - disappointing

Old and Tired

Veendam Cruise Review by LGrantB

2 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Cuba
  • Cabin Type: Vista Suite with Verandah
Friends were celebrating their 50th anniversary. They were a few cabins away from us.

The ship is old and there were many, many problems. Clogged drains and toilets, the air conditioners were hit and miss, older decor and a layout that lead to dead ends for the first couple of days were some of the problems.

My wife wanted to use the Fitness area but the staff sprays the equipment, carpets and air with a scent that she was quite allergic to.

One engine broke down and we were forced to miss the second Cuba port, for which we received $50 and $40 port taxes each. When the name of the cruise is "Cuban Experience", I don't feel that is a fair compensation.

The staff tried their best to put a good spin on the problems but there was a sense of unrest with the passengers.

On this ship the "Anytime" dining seemed to mean just that whereas on Princess it seems to mean you can come to either the first or second searing each night.

All in all - disappointing
LGrantB’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Veendam price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Vista Suite with Verandah
Cabin BB
A mini suite cabin turned out to be about the same size as a normal cabin but did have a couch.
We ended up in an Oceanview room one night because the air conditioner would not shut off and it was too cold to stay in the room. We were told the next day that we would be staying in the Oceanview for the duration of the cruise but the engineers managed to do a workaround enough that the cabin was habitable. The temperature continued to fluctuate but never too hot or too cold to make us go back to the Oceanview. We did receive $200 and a bottle of wine for the inconvenience.
The steward was great!
The bathroom had a shower in a jetted tub but the sides of the tub were very high making entry and exit problematic.
Small TV.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins