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Decided on this cruise as it was going to Hamburg, and we thought it was a nice change to go on a winter short cruise visiting Amsterdam, Hamburg and Antwerp. Ports were lovely. We didn't take any shore excursions. Unfortunately, it cannot said to be the same for the ship. It looked as if the heart has been taken out of it since it was known as Arcadia with the P&O fleet. The service was dreadful. In the restaurant we waited over an hour for our main course, which did eventually come, but it was cold. The wine waiter was clueless, he didn't know the difference between a bottle of wine and a glass of wine. On the formal evening when the table waiter distributed petit fours, he just tipped them onto the desert plates. One lunch time in the buffet, had to point to staff on duty that the battered fish was under cooked. They just didn't seem to care. These are just a few examples of the bad service, the list goes on. The couple of shows were in our opinion of a very low standard. The Entertainment Manager tried to make jokes which made us cringe, they were years and years old, and not very funny.

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Columbus Cruise Review by Cruisers United

9 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Europe
Decided on this cruise as it was going to Hamburg, and we thought it was a nice change to go on a winter short cruise visiting Amsterdam, Hamburg and Antwerp. Ports were lovely. We didn't take any shore excursions.

Unfortunately, it cannot said to be the same for the ship. It looked as if the heart has been taken out of it since it was known as Arcadia with the P&O fleet. The service was dreadful. In the restaurant we waited over an hour for our main course, which did eventually come, but it was cold. The wine waiter was clueless, he didn't know the difference between a bottle of wine and a glass of wine. On the formal evening when the table waiter distributed petit fours, he just tipped them onto the desert plates. One lunch time in the buffet, had to point to staff on duty that the battered fish was under cooked. They just didn't seem to care. These are just a few examples of the bad service, the list goes on.

The couple of shows were in our opinion of a very low standard. The Entertainment Manager tried to make jokes which made us cringe, they were years and years old, and not very funny.
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