Veendam 1.) The Captain may not take you to all of the ports on the itinerary. Our second stop in Cuba (the main reason for the cruise), Cienfuegos, was cancelled. A $50.00 per passenger shipboard credit was the purported compensation for the port cancellation. So many passengers complained that the Captain opened the Lido bar for 2.5 hours of free cocktails. There was no additional compensation for passengers that purchased a beverage package either before or during the cruise. Free cocktails means absolutely nothing to those who have already paid good money up front for a signature or elite beverage package. We were given a case number by our fabulous Neptune Lounge concierge. Case #364388. Waiting to hear back from corporate. 2.) The hot tub in the Greenhouse spa was either luke warm or not functioning for the entire cruise. Really annoying to buy a greenhouse pass and not be able to use/enjoy the hot tub at all. 3.) The Captains cocktail party for 3,4 and 5 star Mariners. I guess he was too embarrassed, nervous or just plain sick of listening to any more complaints because he only attended the event for 15 minutes. 4.) The plumbing on the ship leaves a lot to be desired. The toilets in the Spa and the gym were overflowing and inoperable on several occasions. The toilet in the men’s locker room was out of order for the entire cruise. Maintenance was constantly working on pipes around the ship. Promenade deck would be wet and slippery. Maintenance was working on the plumbing/pipes on the Navigation deck right outside of our Neptune suite for an entire afternoon while at sea. Tap, tap, tap, bang, bang, bang all afternoon. Then comes the telephone call that they need access to our suite. So much for resting and relaxing in our suite, let alone an afternoon nap. 5.) The internet is slow, which I understand but having hours of it being inoperable after you have paid to use it is annoying to say the least. 6.) One of the elevators was out of service for the entire cruise. 7.) The all day in room dining menu is a joke. There are a half dozen items and then sandwiches. The all day menu was not available at all on the 8th day of the cruise. 8.) Two points on the pool. Safety regulation are not enforced. They allow small children and not so small children to jump, dive, splash as long as they want to, which ended up being most of the day on several days. Obnoxious to say the least. When reported to the Officers, nothing was done. In fact, on one occasion two officers were present at the pool while the jumping, splashing and diving was happening and they looked the other way. Second point, the retractable dome was not opened on completely sunny days. This made the pool bar and dining area feel like Viet Nam in the summer. Not comfortable at all. 9.) The aft bar and the entire aft seating area on Lido was closed on 11/9 at 5pm for the remainder of the day. This is one of only 2 smoking areas available on the ship. The other area is the casino (on smoking days) where there is a table in the rear of the casino with 8 ashtrays on it and no chairs. No place to sit. Stand and smoke and get out. 10.) Fairly amusing is the fact that one very small, postcard sized critique card is handed out on the first day of the cruise. Gee, I wonder why????? The good part is that the crew are FABULOUS! The food in the Pinnacle (where we enjoyed dinner most of the time), dining room and Lido buffet is always extremely good and an interesting variety is offered. The crew and the food are the only reason to take a cruise on this ship.

No wonder HAL is trying to unload this ship...

Veendam Cruise Review by klonerga

3 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Cuba
  • Cabin Type: Neptune Suite with Verandah
Veendam

1.) The Captain may not take you to all of the ports on the itinerary. Our second stop in Cuba (the main reason for the cruise), Cienfuegos, was cancelled. A $50.00 per passenger shipboard credit was the purported compensation for the port cancellation. So many passengers complained that the Captain opened the Lido bar for 2.5 hours of free cocktails. There was no additional compensation for passengers that purchased a beverage package either before or during the cruise. Free cocktails means absolutely nothing to those who have already paid good money up front for a signature or elite beverage package. We were given a case number by our fabulous Neptune Lounge concierge. Case #364388. Waiting to hear back from corporate.

2.) The hot tub in the Greenhouse spa was either luke warm or not functioning for the entire cruise. Really annoying to buy a greenhouse pass and not be able to use/enjoy the hot tub at all.

3.) The Captains cocktail party for 3,4 and 5 star Mariners. I guess he was too embarrassed, nervous or just plain sick of listening to any more complaints because he only attended the event for 15 minutes.

4.) The plumbing on the ship leaves a lot to be desired. The toilets in the Spa and the gym were overflowing and inoperable on several occasions. The toilet in the men’s locker room was out of order for the entire cruise. Maintenance was constantly working on pipes around the ship. Promenade deck would be wet and slippery. Maintenance was working on the plumbing/pipes on the Navigation deck right outside of our Neptune suite for an entire afternoon while at sea. Tap, tap, tap, bang, bang, bang all afternoon. Then comes the telephone call that they need access to our suite. So much for resting and relaxing in our suite, let alone an afternoon nap.

5.) The internet is slow, which I understand but having hours of it being inoperable after you have paid to use it is annoying to say the least.

6.) One of the elevators was out of service for the entire cruise.

7.) The all day in room dining menu is a joke. There are a half dozen items and then sandwiches. The all day menu was not available at all on the 8th day of the cruise.

8.) Two points on the pool. Safety regulation are not enforced. They allow small children and not so small children to jump, dive, splash as long as they want to, which ended up being most of the day on several days. Obnoxious to say the least. When reported to the Officers, nothing was done. In fact, on one occasion two officers were present at the pool while the jumping, splashing and diving was happening and they looked the other way. Second point, the retractable dome was not opened on completely sunny days. This made the pool bar and dining area feel like Viet Nam in the summer. Not comfortable at all.

9.) The aft bar and the entire aft seating area on Lido was closed on 11/9 at 5pm for the remainder of the day. This is one of only 2 smoking areas available on the ship. The other area is the casino (on smoking days) where there is a table in the rear of the casino with 8 ashtrays on it and no chairs. No place to sit. Stand and smoke and get out.

10.) Fairly amusing is the fact that one very small, postcard sized critique card is handed out on the first day of the cruise. Gee, I wonder why?????

The good part is that the crew are FABULOUS! The food in the Pinnacle (where we enjoyed dinner most of the time), dining room and Lido buffet is always extremely good and an interesting variety is offered. The crew and the food are the only reason to take a cruise on this ship.
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Cabin Review

Neptune Suite with Verandah
Cabin SB 006
Cabin size is adequate. Bedding and mattress is very good. Really in need of a facelift. If it wasn't for the fabulous cabin stewards, I would have been disappointed. You can see why HAL is trying to sell this vessel. No takers apparently.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews