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UK Booking Office, Website and Tech Support should all be closed - the "service" provided and poor systems just aren't good enough. As MSC is starting to focus on the American market, just move it all there so we can deal with people accustomed to customer service. We booked Yacht Club - the prices are getting too steep for us now, so we had an inside cabin (14005). This is by far the worst cabin we have had in 40 cruises. I will review that separately. Boarding the ship is usually an enjoyable experience for those in Yacht Club. Luggage taken at the roadside and within your cabin in under 30 minutes. A separate check-in area, complete with drinks and snacks and a private butler-led escort to the YC area. Well, the butler obviously had a day off because the pleasant young lad given the job of escorting us to YC was clueless. He couldnt use his YC card to summon the express lifts because he didnt have one. The lifts were extremely crowded so we were led from one side of the deck to the other and back again in search of a lift. When we did get one, he took us to the wrong floor, led us out and had to quickly usher us back in before the lift went - he did that twice. He remained cheery even if the rest of us were a tad fed-up. Everything (well nearly everything) about YC was perfect. Dinner was excellent every night, the private top deck was great and the small food area was great to escape the chaos in the main buffet. Service within the YC lounge was sporadic and not a patch on our previous YC cruise aboard Splendida. The ship itself, once you figured it out, was great. The Italians were Italian, doing Italian things - sometimes annoying but they are Italian after all lol The shows were actually really good - now they have the gimmicky cirque de soleil (extra charge) they have moved the "bendy wendy girls" and other circus style acts into there - leaving the theatre to present theatre style musical shows. OK they may still be short at 45 minutes but they are worth seeing (3 shows a night and need to book as soon as you get aboard). Sadly, the main buffet was a complete shambles. Splendida had an amazing salad bar area; on here it is terrible. Food kept running out, was spread weirdly around the buffet area and never seemed to change from one day to the next. Even the famous Italian pizza was poor. Trying to get a drink in the buffet (using the excellent "bar call" button system) took forever or just didnt happen. Im sure the system is fine but Im not sure any staff actually bother to look at it. Now, Ive read several reviews regarding poor staff service levels and attitude. IF you go looking for those staff, Im sure you will find them. We never did because we greeted every single one of them with a cheery hello, please and thank you and they were just brilliant. It always amazes me how they recognise you from one cruise to the next, often a year apart - give them 20 seconds and most will even remember your name. They are all stars. We are looking forward to our next MSC cruise on Seaside and then the inaugural sailing of Bellissima next March - BUT we are keeping our fingers crossed on the cabin

Great Cruise - Could Be An Amazing Cruise

MSC Meraviglia Cruise Review by CoupleUK

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Trip Details
UK Booking Office, Website and Tech Support should all be closed - the "service" provided and poor systems just aren't good enough. As MSC is starting to focus on the American market, just move it all there so we can deal with people accustomed to customer service.

We booked Yacht Club - the prices are getting too steep for us now, so we had an inside cabin (14005). This is by far the worst cabin we have had in 40 cruises. I will review that separately.

Boarding the ship is usually an enjoyable experience for those in Yacht Club. Luggage taken at the roadside and within your cabin in under 30 minutes. A separate check-in area, complete with drinks and snacks and a private butler-led escort to the YC area.

Well, the butler obviously had a day off because the pleasant young lad given the job of escorting us to YC was clueless. He couldnt use his YC card to summon the express lifts because he didnt have one. The lifts were extremely crowded so we were led from one side of the deck to the other and back again in search of a lift. When we did get one, he took us to the wrong floor, led us out and had to quickly usher us back in before the lift went - he did that twice. He remained cheery even if the rest of us were a tad fed-up.

Everything (well nearly everything) about YC was perfect. Dinner was excellent every night, the private top deck was great and the small food area was great to escape the chaos in the main buffet. Service within the YC lounge was sporadic and not a patch on our previous YC cruise aboard Splendida.

The ship itself, once you figured it out, was great.

The Italians were Italian, doing Italian things - sometimes annoying but they are Italian after all lol

The shows were actually really good - now they have the gimmicky cirque de soleil (extra charge) they have moved the "bendy wendy girls" and other circus style acts into there - leaving the theatre to present theatre style musical shows. OK they may still be short at 45 minutes but they are worth seeing (3 shows a night and need to book as soon as you get aboard).

Sadly, the main buffet was a complete shambles. Splendida had an amazing salad bar area; on here it is terrible. Food kept running out, was spread weirdly around the buffet area and never seemed to change from one day to the next. Even the famous Italian pizza was poor.

Trying to get a drink in the buffet (using the excellent "bar call" button system) took forever or just didnt happen. Im sure the system is fine but Im not sure any staff actually bother to look at it.

Now, Ive read several reviews regarding poor staff service levels and attitude. IF you go looking for those staff, Im sure you will find them. We never did because we greeted every single one of them with a cheery hello, please and thank you and they were just brilliant. It always amazes me how they recognise you from one cruise to the next, often a year apart - give them 20 seconds and most will even remember your name. They are all stars.

We are looking forward to our next MSC cruise on Seaside and then the inaugural sailing of Bellissima next March - BUT we are keeping our fingers crossed on the cabin
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Cabin Review

Yacht Club Inside Stateroom
Cabin YIN 14005
Do NOT BOOK THIS CABIN - if you have it, change it.

The cabin has a total of TWO drawers and a hanging rail.

The lovely pod coffee machine has to be put away in the wardrobe in an attempt to make some space on the "desk" area.

The cabin is so small that each side of the bed there is approx 12 inches of space.

The bathroom sink is at such an angle that sitting on the toilet is an olympic event; and you have to sit virtually sideways. The shower is tiny even for cruise ship standards.

BUT the biggest issue with this particular cabin is the large void behind it - a crew stairway / store which is all metal and without any sound insulation. The noise echoed throughout the day and during the night - it was insane.

DO NOT BOOK THIS CABIN - YOU HAVE BEEN WARNED
Iguazu Deck Inside Cabins, Suite Cabins