This was our first time on the Voyager, and it will probably be our last. The staff was, as always, wonderful. However, the service in Compass Rose was excruciatingly slow; so much so that we just stopped eating there and relied on room service and the pool grill for dinner. As others have mentioned, you had to ask for refills of water, wine, etc, and that has never happened to us before on any Regent cruise. And the food was just mediocre. It felt as if they were just using up whatever food was onboard before the ship got to Miami. Not impressed at all.
The Cruise Director (not allowed to name him, but he is a fairly new CD, and perhaps that was part of the problem) was not visible at all on the ship, and when he was, he was rather stand-offish (I heard the adjective "arrogant" used more than once). The whole social vibe of the cruise was off; the members of the production crew were not very engaging (we've always enjoyed spending time with them during the social games, or after hours, but not on this cruise...they just didn't interact well with the passengers). There was no interaction between the Cruise Director and the Social Hostess, which is unusual. Just a strange, not friendly, atmosphere.
We were very impressed with Terry Bishop, who was both a lecturer and singer/comedian. We were not impressed with the production shows, but this was the last cruise for that crew (their contract is up), and they all got off the ship in Miami, so perhaps that had something to do with it.
The maintenance of the ship was poor. We heard several first time cruisers with Regent comment that it looked like Regent had stopped putting any money into the ship and was just biding its time until it could sell the Voyager. Crew members started painting and fixing the ship up about a week out of Miami...come to find out it was the first time the Voyager was going to be in the US in 9 years, and they were spiffying it up for the Regent bigwigs and/or the authorities in Miami. Too bad the paying customers weren't important enough for a spiffy ship (and yes, I got that info from a high level staff member).
Captain Stan did a great job routing us around the bad weather and rough seas, but we did miss Madeira Island and Bermuda (the two places we really wanted to visit). He did manage to add on Saint Maarten, but it was just a short visit. However, it kept us from being on the open seas for 9 days straight.
We love Regent, but did not book another cruise while on board. There was just too much off about this cruise for us to book with them again for a while. Hopefully this was just an anomaly and not the new norm...because they do seem to be moving more and more in the direction of NCL.
Cabin was a big disappointment. We'd booked it because it faced aft and we thought it would have a larger balcony than a standard cabin. The balcony was slightly longer, but was the same width (the cabin was the same size as a regular cabin, even though it is designated as a "Penthouse"), and we very cramped. The cabin did not appear to have been recently renovated (others on the ship did look as if they had been), and the maintenance on it was not great. For example, the balcony door wouldn't latch at would fly open in rough seas...maintenance did come by and fix that for us. Another problem was with the toilet. It didn't flush properly and never put water back into the bowl after flushing. We paid extra for a "Penthouse" but found that to have been a real waste of money, as the cabin was no nicer or larger than the lowest price cabin. We won't make that mistake again.