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AmaSonata Review

4.5 / 5.0
Editor Rating
72 reviews

Staff did a terrible job with itinerary substitutions due to low water and more.

Review for AmaSonata to Europe River
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dmrice
10+ Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Nov 2018
Cabin: Outside stateroom with fixed window

After 5 spectacular river cruises with a rival company I took a chance on AMA based on their superior reviews, big mistake. The water level was too low to do our original itinerary (not AMA's fault) but the substitutions they made were ridiculous and certainly not comparable to what we booked and paid for. To date, no compensation or consideration has been offered. But besides the bugled itinerary there was a lot of problems that were not related to water level. The "light lunches" and "late night snacks" were the same three sandwich combinations every day...salmon, tomato-cheese or peanut butter and jelly. Really! There are no food options offered outside of designated meal and "snack" times. Cabin interiors were a bit worn but adequate. The desk staff seemed overwhelmed and quite frazzled. The entertainment was basic at best. The over-all staff attitude seemed to be one of simply herding people about rather than one of service and a few were border-line rude. I will never sail AMA again.

Cabin Review

Outside stateroom with fixed window

Cabin D

Port Reviews

Linz (Salzburg)

there really wasn't much offered

Passau

stop was cancelled

Regensburg

stop was cancelled

Nuremberg

stop was cancelled

9 Helpful Votes

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