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2nd time cruising on MSCDivina. The first was wonderful, this time, horrible. We had several encounters in the dining room where we didn't get what we ordered, our party of 6 didn't get served at the same time where some were done eating while others hadn't been served. Too many inexperienced servers and assistants. Lots of not so tasty food too. The buffet was better, but nothing to write home about. Pool service was almost non-existent, more like get your own. The assistant manager of the jewelry department was downright rude and should look for a job where she doesn't interact with the public, as should several other staff members. Too many inexperienced servers and staff. On the other hand, Maria from excursions should be given a massive raise and train some of the other staff how to be courteous and provide spot on customer service. Take advantage of the free facial on deck 5.

Horrible and inexperienced service.

MSC Divina Cruise Review by Lilweber

2 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Eastern Caribbean
  • Cabin Type: Bella Balcony Stateroom
2nd time cruising on MSCDivina. The first was wonderful, this time, horrible. We had several encounters in the dining room where we didn't get what we ordered, our party of 6 didn't get served at the same time where some were done eating while others hadn't been served. Too many inexperienced servers and assistants. Lots of not so tasty food too. The buffet was better, but nothing to write home about.

Pool service was almost non-existent, more like get your own.

The assistant manager of the jewelry department was downright rude and should look for a job where she doesn't interact with the public, as should several other staff members. Too many inexperienced servers and staff.

On the other hand, Maria from excursions should be given a massive raise and train some of the other staff how to be courteous and provide spot on customer service.

Take advantage of the free facial on deck 5.
Lilweber’s Full Rating Summary
Value For Money
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Cabin Review

Bella Balcony Stateroom
Cabin B1 9151
No problem. It was fine.
Cupido Deck Inside Cabins, Balcony Cabins