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Our friends who we cruise with every couple of years suggested this cruise and we loved the itinerary and wanted to try the Star. We did this cruise back to back with the Caribbean cruise after this one. Embarkation in Civvi was very easy; we were not in the suites waiting area long at all, the concierge basically said welcome, and a butler came by and escorted us onto the ship. He took us to Moderno for lunch where all the suite passengers can eat lunch. After a nice leisurely lunch we went to our suite. We loved O'Sheehan's. Always friendly and never seemed too busy. The chicken wings are great. We ate at Ginza a couple of times and were pleased. Service was excellent, food hot. I was wishing there was a wider selection of sushi. Moderno was very good. Again slow the first time around. Second time much, much better. Lots of things to choose from and very good meat. Teppanyaki was outstanding. The show was fun, the food melted in your mouth. Service was good except the first time a waiter kept yelling in my ear (I couldn't hear because the chefs were singing). I'm not a fan of the cake for dessert but the green tea ice cream is really good! Cagney's was very good; melt in your mouth steaks. The second time I ate there, however, I literally walked out of the place because I had already waited an hour for my entree. The third visit they were extremely attentive and the service was very good. LeBistro was off the chain wonderful. It remains my favorite place to eat on NCL. The Garden Cafe was mostly cafeteria food quality. One night my friend wanted a quick dessert and they had closed 15 minutes early. I enjoyed the "deck food" burgers, hot dogs, fresh fruit and the like on sea days. The pool was nice, a little chilly at first but fine after that. There are 4 hot tubs on deck with varying temperatures. Suite passengers can eat in Moderno for breakfast and Cagney's for lunch. Moderno brought one of my cruise mates a cold waffle. Service was slow. Once we found a waiter we liked, Dennis, we had quick service and great food. Cagney's for lunch was very good and service better. I went to the spa one time for a pedicure. It was fine, the lady was engaging and friendly. Of course she tried to sell me everything in there, but I did not want anything but a pedicure. Activities and entertainment were so-so. I ran into the cruise director (Simon) only twice; once at the VIP party and once in the Atrium. He was very friendly but otherwise the only time we ever heard him was on the loudspeaker every day. Cruise staff was not to be found. Later on I was told because of the weather, the staff was mostly in Bliss Lounge. This was weather-related; our first few days out of Barcelona were chilly. I did not attend any shows. I cannot speak for them firsthand. Our cruise mates were very happy with the shows. The casino is fine, played 3 card and blackjack. The dealers were friendly and a lot of fun. I am a smoker, and on this cruise, the smoking area on deck 12 was sadly neglected, a lot of full ashtrays. It became apparent toward the end of the cruise that someone got spoken to, because it sure was kept clean the last few days! You may smoke on deck 12 portside, deck 13 at Sky High Bar, and on deck 7 outside of 5 O'Clock somewhere. Our concierge was the best we have ever had; Suzanna. She walked on deck every day and made sure to stop and say hi, ask how you were doing and if you needed anything. When restaurant reservations were confused, she would straighten those out right away (my fault, not hers). She had not seen me for a day or so and actually left a voice mail to see how I was doing. That woman is the hardest working concierge I have ever encountered. Our butler was Loy, he was amazing also. If you needed so much as a bowl of potato chips, he was right on that and happy to deliver. The stateroom attendant was Artie. Our room was sparkling clean all of the time. And for you towel animal fans, he never missed a night of leaving one on the bed. We got an extra night in Barcelona, because of heavy weather to our west. We took advantage of that and got to go into town and spend time milling around and eating some great food. We had to skip Portugal because of the weather, which is understandable. Our shore excursion in St. Maarten was very good, we had a very informative and friendly guide on our way to the airport to watch the planes. Disembarkation in Miami was easy for suite passengers and more difficult for non-suite passengers. The ship not only had to go through customs, but a CDC inspection and a USGC inspection. Many crew members had to be up at 3:30 AM for immigration. Many were blaming NCL for this. This was not NCL's fault. This was the United States Government. I definitely would sail the Star again. My humble opinion is that there was a young, inexperienced crew working in the dining venues, they seemed very overwhelmed and tired. I'm sure this will improve. I do not cruise for the food itself, I cruise for the cruise experience.

Somewhat Happy Somewhat Not....

Norwegian Star Cruise Review by House_Atreides

Trip Details
  • Sail Date: November 2018
  • Destination: Transatlantic
  • Cabin Type: Owner's Suite with Double Balcony
Our friends who we cruise with every couple of years suggested this cruise and we loved the itinerary and wanted to try the Star. We did this cruise back to back with the Caribbean cruise after this one.

Embarkation in Civvi was very easy; we were not in the suites waiting area long at all, the concierge basically said welcome, and a butler came by and escorted us onto the ship. He took us to Moderno for lunch where all the suite passengers can eat lunch. After a nice leisurely lunch we went to our suite.

We loved O'Sheehan's. Always friendly and never seemed too busy. The chicken wings are great.

We ate at Ginza a couple of times and were pleased. Service was excellent, food hot. I was wishing there was a wider selection of sushi.

Moderno was very good. Again slow the first time around. Second time much, much better. Lots of things to choose from and very good meat.

Teppanyaki was outstanding. The show was fun, the food melted in your mouth. Service was good except the first time a waiter kept yelling in my ear (I couldn't hear because the chefs were singing). I'm not a fan of the cake for dessert but the green tea ice cream is really good!

Cagney's was very good; melt in your mouth steaks. The second time I ate there, however, I literally walked out of the place because I had already waited an hour for my entree. The third visit they were extremely attentive and the service was very good.

LeBistro was off the chain wonderful. It remains my favorite place to eat on NCL.

The Garden Cafe was mostly cafeteria food quality. One night my friend wanted a quick dessert and they had closed 15 minutes early.

I enjoyed the "deck food" burgers, hot dogs, fresh fruit and the like on sea days. The pool was nice, a little chilly at first but fine after that. There are 4 hot tubs on deck with varying temperatures.

Suite passengers can eat in Moderno for breakfast and Cagney's for lunch. Moderno brought one of my cruise mates a cold waffle. Service was slow. Once we found a waiter we liked, Dennis, we had quick service and great food. Cagney's for lunch was very good and service better.

I went to the spa one time for a pedicure. It was fine, the lady was engaging and friendly. Of course she tried to sell me everything in there, but I did not want anything but a pedicure.

Activities and entertainment were so-so. I ran into the cruise director (Simon) only twice; once at the VIP party and once in the Atrium. He was very friendly but otherwise the only time we ever heard him was on the loudspeaker every day. Cruise staff was not to be found. Later on I was told because of the weather, the staff was mostly in Bliss Lounge. This was weather-related; our first few days out of Barcelona were chilly.

I did not attend any shows. I cannot speak for them firsthand. Our cruise mates were very happy with the shows.

The casino is fine, played 3 card and blackjack. The dealers were friendly and a lot of fun.

I am a smoker, and on this cruise, the smoking area on deck 12 was sadly neglected, a lot of full ashtrays. It became apparent toward the end of the cruise that someone got spoken to, because it sure was kept clean the last few days! You may smoke on deck 12 portside, deck 13 at Sky High Bar, and on deck 7 outside of 5 O'Clock somewhere.

Our concierge was the best we have ever had; Suzanna. She walked on deck every day and made sure to stop and say hi, ask how you were doing and if you needed anything. When restaurant reservations were confused, she would straighten those out right away (my fault, not hers). She had not seen me for a day or so and actually left a voice mail to see how I was doing. That woman is the hardest working concierge I have ever encountered.

Our butler was Loy, he was amazing also. If you needed so much as a bowl of potato chips, he was right on that and happy to deliver.

The stateroom attendant was Artie. Our room was sparkling clean all of the time. And for you towel animal fans, he never missed a night of leaving one on the bed.

We got an extra night in Barcelona, because of heavy weather to our west. We took advantage of that and got to go into town and spend time milling around and eating some great food. We had to skip Portugal because of the weather, which is understandable.

Our shore excursion in St. Maarten was very good, we had a very informative and friendly guide on our way to the airport to watch the planes.

Disembarkation in Miami was easy for suite passengers and more difficult for non-suite passengers. The ship not only had to go through customs, but a CDC inspection and a USGC inspection. Many crew members had to be up at 3:30 AM for immigration. Many were blaming NCL for this. This was not NCL's fault. This was the United States Government.

I definitely would sail the Star again. My humble opinion is that there was a young, inexperienced crew working in the dining venues, they seemed very overwhelmed and tired. I'm sure this will improve. I do not cruise for the food itself, I cruise for the cruise experience.
House_Atreides’s Full Rating Summary
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Cabin Review

Owner's Suite with Double Balcony
Cabin SB 10006
We were in forward OS 2 balconies 10006. Much bigger than expected. The side balcony had a table with 4 chairs and a lounger. The front balcony had 2 chairs and 2 loungers and was very deep. There was a king bed in the bedroom, Samsung flat screen TV, desk with stool, and a sitting chair. There was a portable phone that you could take all over the ship if you wanted to call your concierge or butler, or another room on the ship. Each side of the bed had a bedside table. There are NOT USB charging stations in this suite.

The master bath and master closet were very nice. The closet had 2 sides and a makeup area in the middle and 2 safes. The bathroom had double sinks, a porthole window, a jetted tub and separate shower. It was very roomy.

The living room very pleasant; a glass dining table for 4, a sofa that folded out to a double bed, and 2 sitting chairs. There is a fridge that the butler kept stocked with what we requested, and a Lavazza coffee maker, which the butler also kept well stocked. There is also a small guest bathroom as you enter the suite on the right.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • St. Maartan Airport Tour
    Guide was very friendly and informative. We loved watching the planes even though it poured rain. The restaurant was fast and friendly until we needed the check because we had to leave; then it got a little slow.
    View All 96 St. Maartan Airport Tour Reviews