• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

MSC Fantasia Review

-- / 5.0
Editor Rating
468 reviews
2 Awards

Bad experience with MSC Fantasia

Review for MSC Fantasia to South America
User Avatar
rmz68
2-5 Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment

Additional details

Sail Date: Nov 2018
Cabin: Balcony Stateroom

I am writing to report my experience in the MSC FANTASIA Cruise from Genoa to Santos between November 4th to 24th 2018. This was our third cruise, but the first with MSC. We have never experienced or expected a ship being run so poorly by the Master and his crew. I will provide the details below.

The embarkment took place in the port of Genoa on November 4th; from the beginning it was a complete chaos, a process that should take a couple of hours took at least six, they even have started the embarkment two hours earlier to make it easier. Numbers were distributed to the passengers to assist with the registration, but they were not followed; the staff members will jump numbers and then will go back again, a total chaos.

Many crew members were rude and have no customer services skills, the majority look very unhappy. There were some crew members very polite and did a good job, but it was the minority.

Cabin Review

Balcony Stateroom

good

50 Helpful Votes

Find an MSC Fantasia Cruise from $169

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.