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We were looking forward to a stellar Viking experience-such as we've had previously on Viking River cruises. This Bangkok, Bali & Beyond embarking from Bangkok on November 16, 2018, was a rather dismal journey. 1. The ports and excursions were not that interesting nor enjoyable. The Viking contracted buses were almost shoddy and had no bathrooms (some of the drive times, exceeded 1.5 hours). We heard very negative reports from passengers who took the additional ($$) excursions. 2. After a norovirus break-out, the ship instituted CDC precautions--this is very understandable. However, this caused the serving staff to dole out the buffet food and many times it felt like high-school/college cafeteria lines. The serving staff seemed unprepared for this process, were not literate in English, and usually unattentive (backs turned) when one needed some particular food item. 3. Due to CDC precautions, spa and pools closed for a few days ( not Viking's fault, but again, disappointing). 4. At our reserved dinner at Manfredi's Italian restaurant, wait staff was particularly unskilled in serving. After our appetizers, we waited for almost 30 minutes for our main entrees to appear, but were only given the dessert menu!! at that point. Manfedi's staff seemed chaotic at times and not all the tables were in use. This dining venue had poor supervision. 5. A lovely classical violin/cello duo played in the evenings in the main atrium, but was situated a mere 15 feet from the noisy and at times boisterous bar and crowd?? I believe this cruise was not up to Viking standards. They have a beautiful ship and it's cruise was majorly marred by the the poor port/excursion planning and more than occasional, sloppy buffet/restaurant service. Disenchanted we were...

Disappointing Viking Ocean Cruise

Viking Orion Cruise Review by milli1960

15 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Asia
We were looking forward to a stellar Viking experience-such as we've had previously on Viking River cruises. This Bangkok, Bali & Beyond embarking from Bangkok on November 16, 2018, was a rather dismal journey.

1. The ports and excursions were not that interesting nor enjoyable. The Viking contracted buses were almost shoddy and had no bathrooms (some of the drive times, exceeded 1.5 hours). We heard very negative reports from passengers who took the additional ($$) excursions.

2. After a norovirus break-out, the ship instituted CDC precautions--this is very understandable. However, this caused the serving staff to dole out the buffet food and many times it felt like high-school/college cafeteria lines. The serving staff seemed unprepared for this process, were not literate in English, and usually unattentive (backs turned) when one needed some particular food item.

3. Due to CDC precautions, spa and pools closed for a few days ( not Viking's fault, but again, disappointing).

4. At our reserved dinner at Manfredi's Italian restaurant, wait staff was particularly unskilled in serving. After our appetizers, we waited for almost 30 minutes for our main entrees to appear, but were only given the dessert menu!! at that point. Manfedi's staff seemed chaotic at times and not all the tables were in use. This dining venue had poor supervision.

5. A lovely classical violin/cello duo played in the evenings in the main atrium, but was situated a mere 15 feet from the noisy and at times boisterous bar and crowd??

I believe this cruise was not up to Viking standards. They have a beautiful ship and it's cruise was majorly marred by the the poor port/excursion planning and more than occasional, sloppy buffet/restaurant service.

Disenchanted we were...
Viking Cruises, Community Team has responded
Thank you for taking the time to share your experiences with the cruising community, milli1960, and for this opportunity to welcome you home. We appreciate your understanding of the health precautions taken to ensure the safety of all those aboard and are in receipt of your constructive feedback regarding the performance of the wait staff during this occasion, as well as during your visit to Manfredi’s. While it is with regret that we learn this voyage did not meet the expectations set by your previous Viking cruises, we are grateful to collect all of your comments for review by our Executive Team. Should you like to share more about what could have made this the five-star journey you had envisioned, we would be happy to connect with you at TellUs@vikingcruises.com. We hope to hear from you, and wish you a pleasant day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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