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Preface: I'll preface my review by saying that my partner and I are both 29 and 33 respectively and we were some of the "younger" passengers. Albeit, I did read plenty of reviews before sailing and knew that Holland America (HAL) was geared towards a more mature crowd so we knew what we were booking. We planned our trip in May 2018 for an Eastern Caribbean itinerary when we first discovered HAL. I traveled on NCL, Carnival, and Disney previously. We were looking for a more refined and relaxed atmosphere (without the hairy chest and belly flop contests). This is a review for the 7 day journey: Ship 5/5: Beautiful ship from the moment you step on to the moment you disembark. Nieuw Amsterdam is one of their newer ships with modern amenities with millions of dollars worth of artwork throughout. I always found something new regardless of how many times I walked the same path. I felt like the ship had a great layout and I never had difficulty finding my way after day 2. It just made sense where points of interests were located. I also seen that this ship is under constant upkeep. I always see crew either painting or cleaning, always making sure the ship is looking new and in great condition. It was also a perfect size being not too large at only 2,000 guests. Sure I've seen the same people over and over again which I loved but I never wondered why is it so crowded as crowds didn't exist except for day 1 at embarkation at the buffet which is expected. Cabin 4.7/5: We stayed in an AFT verandah cabin which I absolutely LOVED! The room was very well appointed for two people and we never felt like we didn't have space either for clothes, belongings, or just two people living together. The room was a great size and the bed was super (and I mean overly) comfortable bed. We never had a problem sleeping at night which could be a combination of not having internet or just the full days we had. We had the perfect room stewards Marko and Suko. Both were so quick at making our room up and cleaning it (albeit we aren't messy people and I actually clean before I leave the room as I feel bad for the long days most workers work...more on that later) and always worked around our schedule. The only downside of the room is it did feel a little outdated. I would love to see the bathroom and a few things updated. Again, how often are you in the room?! Although they did have a plentiful on demand selection of movies to watch. Dining 4.5/5: No matter what restaurant we went to we always had a great meal. The one restaurant that really stood out was the Pinnacle Grill. You may hear a few things about this restaurant, and the positive you hear is true! The service and food was phenomenal. The Pinnacle Grill restaurant is not included and costs $35 per person BUT I will say that price is justified. I included some photos of how many crab legs were included with my meal. We also ate at Lido Buffet and the Main Restaurant in addition to the pizza and burger place and I can honestly say I never had a bad meal. All of the food was very good! I do wish they had more Asian dishes. Why I rated it a 4.5 out of 5 as the food was a 5/5 is because whenever you go to a restaurant they really want you to buy drinks because the person selling the drinks gets an 18 percent tip. So when you order a glass of wine they will try to upsell a bottle. It just got a little pushy sometimes as I get they are just trying to make money but I don't like to be second guessed when I make a choice as "why don't you want a bottle as it's only 23 dollars more?". Overall they will leave you alone if you say "I'm fine" but I just don't like the high treasure sales tactics when I am on vacation. Entertainment and Activities 4.9/5: Now hear me out...we are on a ship in the middle of the ocean, how entertained do you want to be? I won't be critical of the entertainment on ship as I know for a fact the entertainers really gave it their all every night for several months. So into the review...The entertainment on board for the nighttime mainstage ranged from Billboard dancing to Latin Night which I found very entertaining. They also had a comedian and magician. I missed the comedian so we went to the magician with very low expectations and my face hurt from laughing so much. He was hilarious. Throughout the day the had other entertainment for all such as Windows 10 classes, floral arrangements, towel animals, piano request entertainment, and more! I'll be honest there wasn't a time on the schedule where I looked and didn't see something going on that I could attend. I just chose not to go to somethings as I wanted to relax. To end the review there is something for everyone on board and especially during At Sea days. Service 5/5: I work professionally in hospitality where we always use the 10ft rule. If someone is within 10ft of you, you acknowledge them. HAL must use the 25ft rule. When they either see you coming or approach they immediately focus on you and say hello and stop what they are doing. It was totally unexpected but something very small that made a huge difference. I felt like royalty on this ship. I still remember even the smallest request where we asked our room steward can we have ice on the first day for drinks. In the morning and at night they always made sure to refill our ice. Sure, I don't know if they did this for everyone but it was appreciated. Also we always order the same drinks when we go to the Billboard On Board bar and the staff always ask if they can get us the same drink. It was this that out of 2000 passengers made us feel like we were the only ones. Ports and Shore Excursions: I will review each port with a very small snippet review Grand Turk: 3.7/5 Maybe it was the excursion we picked or I don't know but I feel like when I wasn't on the tropical island that was raved about. Instead I felt like we were on a small private island that was commercialized. I would recommend snorkeling!! Puerto Rico: 4.8/5 Such a nice island! I been hear many times and even coming back multiple times there is just so much to do. This is a location where you don't need to book an excursion and just walk around if you are able. St. Thomas: 4.9/5 This island was my ultimate favorite on this entire itinerary! The island is just beautiful every way you look at it. What I would recommend is booking a Jeep or car and exploring the island yourself. There is so much to see and do but with a car you can do what you want to do. Why I took off such a small amount is because I been planning for us to dock at a certain port (Havensight) for months and constantly checked daily and even the ports calendar said we would dock at a certain location. Up until the moment we arrived we docked at Crown Bay which took quite a bit of logistical planning to get to Havensight for our Jeep. I would definitely book come back here. Half Moon Cay: 2.7/5 Sigh...and breathe. Now that I got that over with let me write my review. Let me say that this port had my biggest expectation which may have swayed my review. When we arrived we were made aware that the Koningsdam and us were the two ships that were docked at this port this day. Side information is that Half Moon Cay is owned by Carnival as their private island. The Konsingsdam holds a good amount of passengers and our ship holds a good amount of passengers. The island just felt very overwhelming and I didn't find it relaxing at all. We booked a Clam Shell three months in advanced which is an umbrella with two chairs. Since our ship was delayed by an hour for a medical emergency (no fault to anyone, things happen) we found it very difficult to find a chair. Every person we went to told us to go somewhere else. Finally we found a clamshell in front of a very loud family. We just head back to the ship after being on the island for 2 hours. The food on the island was very good and the staff that pulled the meal off was very good! Other: The crew is what makes the ship a solid 10/10 as they work such long days and are always looking for ways to make you happy. We booked a Retreat Cabana for the At Sea days and Korn and Raymond work such long days but always had a smile. I would say the crew is what makes Nieuw Amsterdam the ship that it is. My very minor (is he really complaining about theses things?) complaint section: Some very minor things that didn't change my trip at all but I thought I could always add it below. - I found the bathrooms to be adequate size but the toilet seats to be very small. I am by no means a big guy being 5'7 and 145 pounds but they just seemed small. - There was no midnight buffets or late night dining options past 11:30pm except for room service. I wish they had a buffet at midnight or maybe a specialty snack station. But knowing the demographics of the ship maybe midnight really is too late.

Exceeded My Expectations...Will sail with again!

Nieuw Amsterdam Cruise Review by nickadelphia

16 people found this helpful
Trip Details
Preface:

I'll preface my review by saying that my partner and I are both 29 and 33 respectively and we were some of the "younger" passengers. Albeit, I did read plenty of reviews before sailing and knew that Holland America (HAL) was geared towards a more mature crowd so we knew what we were booking.

We planned our trip in May 2018 for an Eastern Caribbean itinerary when we first discovered HAL. I traveled on NCL, Carnival, and Disney previously. We were looking for a more refined and relaxed atmosphere (without the hairy chest and belly flop contests). This is a review for the 7 day journey:

Ship 5/5:

Beautiful ship from the moment you step on to the moment you disembark. Nieuw Amsterdam is one of their newer ships with modern amenities with millions of dollars worth of artwork throughout. I always found something new regardless of how many times I walked the same path. I felt like the ship had a great layout and I never had difficulty finding my way after day 2. It just made sense where points of interests were located. I also seen that this ship is under constant upkeep. I always see crew either painting or cleaning, always making sure the ship is looking new and in great condition. It was also a perfect size being not too large at only 2,000 guests. Sure I've seen the same people over and over again which I loved but I never wondered why is it so crowded as crowds didn't exist except for day 1 at embarkation at the buffet which is expected.

Cabin 4.7/5:

We stayed in an AFT verandah cabin which I absolutely LOVED! The room was very well appointed for two people and we never felt like we didn't have space either for clothes, belongings, or just two people living together. The room was a great size and the bed was super (and I mean overly) comfortable bed. We never had a problem sleeping at night which could be a combination of not having internet or just the full days we had. We had the perfect room stewards Marko and Suko. Both were so quick at making our room up and cleaning it (albeit we aren't messy people and I actually clean before I leave the room as I feel bad for the long days most workers work...more on that later) and always worked around our schedule. The only downside of the room is it did feel a little outdated. I would love to see the bathroom and a few things updated. Again, how often are you in the room?! Although they did have a plentiful on demand selection of movies to watch.

Dining 4.5/5: No matter what restaurant we went to we always had a great meal. The one restaurant that really stood out was the Pinnacle Grill. You may hear a few things about this restaurant, and the positive you hear is true! The service and food was phenomenal. The Pinnacle Grill restaurant is not included and costs $35 per person BUT I will say that price is justified. I included some photos of how many crab legs were included with my meal. We also ate at Lido Buffet and the Main Restaurant in addition to the pizza and burger place and I can honestly say I never had a bad meal. All of the food was very good! I do wish they had more Asian dishes. Why I rated it a 4.5 out of 5 as the food was a 5/5 is because whenever you go to a restaurant they really want you to buy drinks because the person selling the drinks gets an 18 percent tip. So when you order a glass of wine they will try to upsell a bottle. It just got a little pushy sometimes as I get they are just trying to make money but I don't like to be second guessed when I make a choice as "why don't you want a bottle as it's only 23 dollars more?". Overall they will leave you alone if you say "I'm fine" but I just don't like the high treasure sales tactics when I am on vacation.

Entertainment and Activities 4.9/5: Now hear me out...we are on a ship in the middle of the ocean, how entertained do you want to be? I won't be critical of the entertainment on ship as I know for a fact the entertainers really gave it their all every night for several months. So into the review...The entertainment on board for the nighttime mainstage ranged from Billboard dancing to Latin Night which I found very entertaining. They also had a comedian and magician. I missed the comedian so we went to the magician with very low expectations and my face hurt from laughing so much. He was hilarious. Throughout the day the had other entertainment for all such as Windows 10 classes, floral arrangements, towel animals, piano request entertainment, and more! I'll be honest there wasn't a time on the schedule where I looked and didn't see something going on that I could attend. I just chose not to go to somethings as I wanted to relax. To end the review there is something for everyone on board and especially during At Sea days.

Service 5/5: I work professionally in hospitality where we always use the 10ft rule. If someone is within 10ft of you, you acknowledge them. HAL must use the 25ft rule. When they either see you coming or approach they immediately focus on you and say hello and stop what they are doing. It was totally unexpected but something very small that made a huge difference. I felt like royalty on this ship. I still remember even the smallest request where we asked our room steward can we have ice on the first day for drinks. In the morning and at night they always made sure to refill our ice. Sure, I don't know if they did this for everyone but it was appreciated. Also we always order the same drinks when we go to the Billboard On Board bar and the staff always ask if they can get us the same drink. It was this that out of 2000 passengers made us feel like we were the only ones.

Ports and Shore Excursions:

I will review each port with a very small snippet review

Grand Turk: 3.7/5

Maybe it was the excursion we picked or I don't know but I feel like when I wasn't on the tropical island that was raved about. Instead I felt like we were on a small private island that was commercialized. I would recommend snorkeling!!

Puerto Rico: 4.8/5

Such a nice island! I been hear many times and even coming back multiple times there is just so much to do. This is a location where you don't need to book an excursion and just walk around if you are able.

St. Thomas: 4.9/5

This island was my ultimate favorite on this entire itinerary! The island is just beautiful every way you look at it. What I would recommend is booking a Jeep or car and exploring the island yourself. There is so much to see and do but with a car you can do what you want to do. Why I took off such a small amount is because I been planning for us to dock at a certain port (Havensight) for months and constantly checked daily and even the ports calendar said we would dock at a certain location. Up until the moment we arrived we docked at Crown Bay which took quite a bit of logistical planning to get to Havensight for our Jeep. I would definitely book come back here.

Half Moon Cay: 2.7/5

Sigh...and breathe. Now that I got that over with let me write my review. Let me say that this port had my biggest expectation which may have swayed my review. When we arrived we were made aware that the Koningsdam and us were the two ships that were docked at this port this day. Side information is that Half Moon Cay is owned by Carnival as their private island. The Konsingsdam holds a good amount of passengers and our ship holds a good amount of passengers. The island just felt very overwhelming and I didn't find it relaxing at all. We booked a Clam Shell three months in advanced which is an umbrella with two chairs. Since our ship was delayed by an hour for a medical emergency (no fault to anyone, things happen) we found it very difficult to find a chair. Every person we went to told us to go somewhere else. Finally we found a clamshell in front of a very loud family. We just head back to the ship after being on the island for 2 hours. The food on the island was very good and the staff that pulled the meal off was very good!

Other:

The crew is what makes the ship a solid 10/10 as they work such long days and are always looking for ways to make you happy. We booked a Retreat Cabana for the At Sea days and Korn and Raymond work such long days but always had a smile. I would say the crew is what makes Nieuw Amsterdam the ship that it is.

My very minor (is he really complaining about theses things?) complaint section:

Some very minor things that didn't change my trip at all but I thought I could always add it below.

- I found the bathrooms to be adequate size but the toilet seats to be very small. I am by no means a big guy being 5'7 and 145 pounds but they just seemed small.

- There was no midnight buffets or late night dining options past 11:30pm except for room service. I wish they had a buffet at midnight or maybe a specialty snack station. But knowing the demographics of the ship maybe midnight really is too late.
nickadelphia’s Full Rating Summary
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