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1. English Tea the only tea we drink was locked up had to ask a crew member each time we wanted a cup of tea 2. The water was never hot enough to make a decent cup of tea or coffee 3. Kept running out of hot? Water 4. It took 6 Days to have my dead battery’s replaced on my tv remote control, then no tv 5.One week on to our 22 day cruise, we had no tv in the cabin rumor was the company didn’t pay for the last tv service 6. Management argued with me that “No added Sugar is Sugar Free” after 10 days they decided to check with the chef, who advised them No Added Sugar is NOT Sugar Free, Finally management were convinced 7. There Was A charge of $7.00 to watch a movie, $14.00 for a pornographic movie, first time we’ve been on a cruise that show porn movie, do anything for money 8. There is a charge for choice Dinning 9. There is a charge for water in the dining room 10. Live shows were substandard, too many Italian Opera nearly every night 11. No Activities to keep one occupied during the day 12. The toasters in the morning were down a few morning at the buffet management didn’t know about the problem This was one cruise I wanted to end

Crew and management not trained for guests' needs

MSC Divina Cruise Review by vspit

4 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Mediterranean
  • Cabin Type: Aurea Balcony Stateroom
1. English Tea the only tea we drink was locked up had to ask a crew member each time we wanted a cup of tea

2. The water was never hot enough to make a decent cup of tea or coffee

3. Kept running out of hot? Water

4. It took 6 Days to have my dead battery’s replaced on my tv remote control, then no tv

5.One week on to our 22 day cruise, we had no tv in the cabin rumor was the company didn’t pay for the last tv service

6. Management argued with me that “No added Sugar is Sugar Free” after 10 days they decided to check with the chef, who advised them No Added Sugar is NOT Sugar Free, Finally management were convinced

7. There Was A charge of $7.00 to watch a movie, $14.00 for a pornographic movie, first time we’ve been on a cruise that show porn movie, do anything for money

8. There is a charge for choice Dinning

9. There is a charge for water in the dining room

10. Live shows were substandard, too many Italian Opera nearly every night

11. No Activities to keep one occupied during the day

12. The toasters in the morning were down a few morning at the buffet management didn’t know about the problem

This was one cruise I wanted to end
vspit’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Aurea Balcony Stateroom
Cabin B3 9268
Cabin was very comfortable, and clean
Cupido Deck Inside Cabins, Balcony Cabins