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Chose this cruise to celebrate a special event. Staff was accomodating though even with room being çleaned' twice a day, the vacuum obviously didn't work well.Tours were basic and food was disappointing with the chef's menu being rather boring after the first few days. The soups were a mild variance of the consomme of the previous day.Rooms were small but adequate but the lack of a dance floor and entertainment made you want for the calm of your room! Main complaints: no onboard credit for Canadians. Welearnt later that the UK guests were provided 100 pounds each. All guests arrived with Emerald backpacks , not a prioity but principle All communication with thiscompany and through the travel agent has been UNANSWERED for nigh on 6 months! When you pay thei kind of money you expect a certain degree of service. Just wanted an apology but since none was received Never using them again

Second class

Emerald Sun Cruise Review by selnliv

Trip Details
Chose this cruise to celebrate a special event.

Staff was accomodating though even with room being çleaned' twice a day, the vacuum obviously didn't work well.Tours were basic and food was disappointing with the chef's menu being rather boring after the first few days. The soups were a mild variance of the consomme of the previous day.Rooms were small but adequate but the lack of a dance floor and entertainment made you want for the calm of your room!

Main complaints: no onboard credit for Canadians. Welearnt later that the UK guests were provided 100 pounds each.

All guests arrived with Emerald backpacks , not a prioity but principle

All communication with thiscompany and through the travel agent has been UNANSWERED for nigh on 6 months! When you pay thei kind of money you expect a certain degree of service. Just wanted an apology but since none was received Never using them again
selnliv’s Full Rating Summary
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