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We chose Uniworld after being told by the travel agent and the Uniworld rep. that the trip that they offer would meet our "bucket list" vacation as well as our anniversary. We were told that the ships, service, excursions, etc. were first rate and all of our dreams would be fulfilled. They took our deposit in March 2017 and the $15000 trip for my wife and me was paid by June 2018. When we arrived in Budapest in October, we were told by the Uniworld rep that the water levels were low and that we would need to change ships the 2nd day. We would again change ships another time during the vacation. We found out from the captains of 2 ships that the problems were going on for over 5 weeks. Yet, we heard nothing from the Company or our travel agent prior to the trip. In fact, another passenger had an email from a rep at Uniworld 2 weeks before the trip stating there was no issues on any of the rivers. In addition, the CEO of Uniworld sent a note to all passengers the 2nd week offering 200 dollars to use on the ship and 1500 credit for a trip taken in 2019. For your information, there is a limited area for all passengers to purchase anything. We bought an overpriced swiss army knife and woman's watch. It is doubtful we or any of the passengers we spoke with will use the cruise credit. We ended up taking bus tours more than cruising. We had itineraries change. Missed at least 4 of the ports we were supposed to see. Excursions were cut short. Oftentimes, the guides weren't aware we were coming. Excuses became the norm. Nobody from Uniworld corporate came. Even after returning and writing the CEO, Ellen Bettridge, we received a canned response a month after the letter was sent. The Company took the "low road" in not meeting our expectations and not alerting us of the water issues. They could have told us. Their reps could have alerted us, but they didn't. Says a lot about the Company.

Bus tour instead of a river cruise

River Princess Cruise Review by Murray20

2 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Europe River
  • Cabin Type: Deluxe Stateroom with Window
We chose Uniworld after being told by the travel agent and the Uniworld rep. that the trip that they offer would meet our "bucket list" vacation as well as our anniversary. We were told that the ships, service, excursions, etc. were first rate and all of our dreams would be fulfilled. They took our deposit in March 2017 and the $15000 trip for my wife and me was paid by June 2018.

When we arrived in Budapest in October, we were told by the Uniworld rep that the water levels were low and that we would need to change ships the 2nd day. We would again change ships another time during the vacation. We found out from the captains of 2 ships that the problems were going on for over 5 weeks. Yet, we heard nothing from the Company or our travel agent prior to the trip. In fact, another passenger had an email from a rep at Uniworld 2 weeks before the trip stating there was no issues on any of the rivers.

In addition, the CEO of Uniworld sent a note to all passengers the 2nd week offering 200 dollars to use on the ship and 1500 credit for a trip taken in 2019. For your information, there is a limited area for all passengers to purchase anything. We bought an overpriced swiss army knife and woman's watch. It is doubtful we or any of the passengers we spoke with will use the cruise credit.

We ended up taking bus tours more than cruising. We had itineraries change. Missed at least 4 of the ports we were supposed to see. Excursions were cut short. Oftentimes, the guides weren't aware we were coming.

Excuses became the norm. Nobody from Uniworld corporate came. Even after returning and writing the CEO, Ellen Bettridge, we received a canned response a month after the letter was sent. The Company took the "low road" in not meeting our expectations and not alerting us of the water issues. They could have told us. Their reps could have alerted us, but they didn't. Says a lot about the Company.
Murray20’s Full Rating Summary
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Cabin Review

Deluxe Stateroom with Window
Cabin 2 312
Small. Hard to review. Moved to 3 ships in 2 weeks. Were constantly told we may not go so could not get comfortable.
Spent quite a bit of time on motor coaches.
Danube Deck Outside Cabins

Port & Shore Excursion Reviews