In 2017 we sailed on the Norwegian Getaway, in the Haven, and it was terrific. Everything went well. But, this year we chose the Jewel for the itinerary and it was not even in the same league as the Getaway (again, we were in the Haven). Started out trying to get onboard. Should have had "priority" check-in. Took about 6 agents before someone actually knew there was a priority check-in line and where it was. The Jewel had a "mini-Haven" (no restaurant or lounge) but we knew that in advance. Had a special place for breakfast and lunch but not for dinner or a bar. Turned out to be a bigger deal than we thought. The TV rarely worked correctly. Even the ship navigation page had the wrong information on it to include time of day - which was kind of important since we crossed time zones twice. The TV does not have an account status page and that was a real downer. Communications delivered to the cabin were often incorrect or conflicting. It was like the ship staff did not communicate with the hotel staff. The sundry shop was part of the duty free store so you could not get a pack of aspirin when you were in port. But, the worst thing was the internet. We bought the all-you-can-eat package since one of us had to connect with work during the cruise. The internet was so slow the VPN timed out before it could make a connection. Could not get to email because comcast streams videos so they blocked comcast. BUT, we tried to book two future cruises (on a different ship) and they could not do it because their internet was too slow!!! However, the staff was outstanding! Even better than the year prior and I didn't think that was possible.
Very nice. Had to hold your breath to walk from the foot of the bed to the head but, other than that, very nice.