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Seabourn Ovation Review

4.5 / 5.0
Editor Rating
58 reviews
1 Award

Terrible disappointment, sad realization

Review for Seabourn Ovation to the Baltic Sea
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Melody Harmony
10+ Cruises • Age 80s

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Additional details

Sail Date: Oct 2018
Cabin: Owner's Suite

We have had many years of delightful sailing with Seabourn (Diamond Elite member). We have sailed exclusively with Seabourn for a decade.

This time, our trip was from Dover (London) to Venice - about a month - on Ovation. The ships are lovely, as are the cabins. The cabin stewardess was excellent. The cruise director was excellent - but the apparent problems are far from his control.

Sadly, the service throughout the remainder of the ship fell far short. The service on Seabourn has continually degraded since its office merger with Holland America. In the Restaurant and in the Colonnade, service was extremely slow. The norm to wait for coffee or a glass of juice was often 15 - 20 minutes. The staff were excellent - there were simply too few of them. The clear way to improvement in this area is to hire more staff and to train them well in the Seabourn manner.

Cabin Review

Owner's Suite

The cabin itself was excellent. It was spacious and well appointed with comfortable furnishings, and its closet and storage spaces were more than adequate. Nearly every day, the deck furniture had to be kept inside the sitting area because of weather.

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