My husband and I decided to take a leap of “financial faith” and take a Viking River Cruise based on customer reviews and feedback from other people.
The decision to use Viking River Cruises turned out to be the worst decision we could have made. It is at the top of one of the worst vacations we have ever taken. And to add to our disappointment, the $500 cruise voucher that has been offered, it is just an insult. We reached out to Viking but of course we never heard back!
We understand “Acts of God” (river being low) however the lack of communication from Viking was unprofessional and deceptive. Sending an email the week before the trip is not communication especially because Viking knew all summer about the river problems and they knew the amount of rain needed for the proper water levels had not occurred and would not improve before our scheduled departure date.
Response from VikingS, Community Team
Due to the water levels, we were in a port that was an hour and half outside of Passau! Which also meant that the tour to get to Salzburg was more than 3 hours each way -- unreasonable!
Just horrible!
Love that the port was in right in the city. However being a city that was closed was not fun!
The port was not in the city. Shore excursion was good but needed more time in the city.