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We went for this cruise for the itinerary. Had not sailed with Celebrity before but reviews were generally good. We were disappointed. Most cruise lines want to extract your cash but Celebrity take this to another level. Definitely not to the standard of Princess or Cunard. Their entertainment programme, especially for five consecutive sea days was very thin. Not everyone wants to lie on a sun bed all day. Their customer service is appalling; once we arrived in Abu Dhabi for a two day stop over diesel tankers directly below our stateroom were refuelling all night, both nights. When we complained we were told it was out of their hands although after much pressure from us they moved us on the second night. Never, ever again. There are much better cruise lines out there that won't cost you as much. Embarkation was a little chaotic but nothing to compare with disembarkation. We were off the ship by 7.15 am and directed to our coach transfer to the airport. We then sat there for 45 minutes while they decided who should be on the coach. Other people we knew on the same flight as us home didn't disembark until 8.15am. Dining in the restaurant offered limited choice and the presentation of menus was poor, with tired,tatty looking menus that looked as if they hadn't been changed for months. Service however was very good.

Good itinerary-poor ship

Celebrity Constellation Cruise Review by Nitgarth

9 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Asia
  • Cabin Type: Deluxe Ocean View with Balcony 2A
We went for this cruise for the itinerary. Had not sailed with Celebrity before but reviews were generally good. We were disappointed. Most cruise lines want to extract your cash but Celebrity take this to another level. Definitely not to the standard of Princess or Cunard.

Their entertainment programme, especially for five consecutive sea days was very thin. Not everyone wants to lie on a sun bed all day.

Their customer service is appalling; once we arrived in Abu Dhabi for a two day stop over diesel tankers directly below our stateroom were refuelling all night, both nights. When we complained we were told it was out of their hands although after much pressure from us they moved us on the second night. Never, ever again. There are much better cruise lines out there that won't cost you as much.

Embarkation was a little chaotic but nothing to compare with disembarkation. We were off the ship by 7.15 am and directed to our coach transfer to the airport. We then sat there for 45 minutes while they decided who should be on the coach. Other people we knew on the same flight as us home didn't disembark until 8.15am.

Dining in the restaurant offered limited choice and the presentation of menus was poor, with tired,tatty looking menus that looked as if they hadn't been changed for months. Service however was very good.
Nitgarth’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Balcony 2A
Cabin 2A 7153
Cabin was poky. A sofa was included but was only large enough to seat one person comfortably, the other person had to sit on the bed.
Toiletries pack was abysmal, had to request a shower cap which had to last two weeks. Robes provided looked well worn, not nice fluffy ones you get on other cruise lines with a similar pricing structure.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews