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7 day get-a-way. Food, in 95%, was great, Foods service was great, except for an poorly trained waitress in The Manhattan Room. She was overwhelmed about the group size (11), and table was poorly set up from the start. Blame should be reflected on Dinning Management, for watching and not giving support or assigning help. She was truly in the wrong place. Each shore excursion started off and ended (debarking/ embarking) entering/exit the ship itself was good, but no ground support, or directions or signs to which line one should be in a close proxamtion to the excurtion you were headed to.. 3000 people heading to double set of doors and not knowing where to go. Tenders, Long line down the middle of the boat, then sit for another 45 minutes in the Epic room, to await on a boat. Returning to the ship.. No signs on where the line starts, lines crossing other lines. and very long. Could see Norwiegian crew staff standing around, but not trying to help. Each shore excursion, we planned, was great, once you got into the correct line... The cruise depends on yourself. Want to have a great time, you can, and will. It's what you make it... My advise to Norwegian staff, We are your employers during the trip. Keep your attitude in your cabin. Keep you options to yourself. Smile when you hate it, If you don't know the question/ answer, state that you don't understand, don't lie, or give false information. Your jobs are tough and your hours are long, we commend your services. Many people will work a whole year just to have a week of peaceful time. Don't make their hard effort's go to waste, That's you jobs, if you can't do it, get another job. There are thousands more waiting to have your job, and, without attitude...

The good, the bad, and...the disrespectful

Norwegian Epic Cruise Review by air2jmw

2 people found this helpful
Trip Details
7 day get-a-way.

Food, in 95%, was great, Foods service was great, except for an poorly trained waitress in The Manhattan Room. She was overwhelmed about the group size (11), and table was poorly set up from the start. Blame should be reflected on Dinning Management, for watching and not giving support or assigning help. She was truly in the wrong place.

Each shore excursion started off and ended (debarking/ embarking) entering/exit the ship itself was good, but no ground support, or directions or signs to which line one should be in a close proxamtion to the excurtion you were headed to.. 3000 people heading to double set of doors and not knowing where to go.

Tenders, Long line down the middle of the boat, then sit for another 45 minutes in the Epic room, to await on a boat.

Returning to the ship.. No signs on where the line starts, lines crossing other lines. and very long. Could see Norwiegian crew staff standing around, but not trying to help.

Each shore excursion, we planned, was great, once you got into the correct line...

The cruise depends on yourself. Want to have a great time, you can, and will. It's what you make it...

My advise to Norwegian staff, We are your employers during the trip. Keep your attitude in your cabin. Keep you options to yourself. Smile when you hate it, If you don't know the question/ answer, state that you don't understand, don't lie, or give false information. Your jobs are tough and your hours are long, we commend your services. Many people will work a whole year just to have a week of peaceful time. Don't make their hard effort's go to waste, That's you jobs, if you can't do it, get another job. There are thousands more waiting to have your job, and, without attitude...
air2jmw’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Large Balcony
Cabin B6 11075
Anthony, Was fabulous, Polite, well knowable about the ship, times, location of our needs and requests. Room was very well kept, cleaned, furbished. He went out of his way, to ask what we needed, when we wanted our rooms cared for, what times each day we would be returning so are turndowns were completed,. Made himself aware of our itinerary, so we would have everything we needed and when not to interrupt our private time. If just 2/3's of you staff even acted as polite as Anthony, it would have ben a Great cruise.
Deck 12 Inside Cabins, Balcony Cabins, Suite Cabins