1. Home
  2. Cruise Reviews
  3. Norwegian Epic
Lines, lines, and more lines. Compared to other cruises I have been on, this vessel seemed grossly understaffed and the ones that were there were poorly trained for the most part. A COMPLETE FAILURE (dare I say an EPIC FAILURE) of management. The food service was terrible. You got seated and waited for everything. Dinner took on average 1.5 to 2 hours with the food eventually coming out cold. The buffet ran out of food and didn't get replaced in any type of expeditious manner. Many people, including ourselves missed scheduled shows because of the very long waits. Excursions? Getting off the boat for our excursions was a nightmare when we had to meet in the theater as there was only one person directing groups off the boat and he became so overwhelmed that he just let off eveyone at one time. Close to 125 people easily. The real EPIC FAILURE though was that this was a problem from the very second we got to the port to get on the boat. Once on board the experience was made worse as no one from Norweigan seemed to care that service was drastically lacking and did nothing to improve any of it during the full 7 days. We will NEVER cruise with Norweigan again. Not worth the risk to get on a boat where the crusie staff is just not interested.

Unreal lack of passenger care and customer service

Norwegian Epic Cruise Review by Asegal

2 people found this helpful
Trip Details
Lines, lines, and more lines. Compared to other cruises I have been on, this vessel seemed grossly understaffed and the ones that were there were poorly trained for the most part. A COMPLETE FAILURE (dare I say an EPIC FAILURE) of management. The food service was terrible. You got seated and waited for everything. Dinner took on average 1.5 to 2 hours with the food eventually coming out cold. The buffet ran out of food and didn't get replaced in any type of expeditious manner. Many people, including ourselves missed scheduled shows because of the very long waits.

Excursions? Getting off the boat for our excursions was a nightmare when we had to meet in the theater as there was only one person directing groups off the boat and he became so overwhelmed that he just let off eveyone at one time. Close to 125 people easily.

The real EPIC FAILURE though was that this was a problem from the very second we got to the port to get on the boat. Once on board the experience was made worse as no one from Norweigan seemed to care that service was drastically lacking and did nothing to improve any of it during the full 7 days. We will NEVER cruise with Norweigan again. Not worth the risk to get on a boat where the crusie staff is just not interested.
Asegal’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Balcony
Cabin BD 8164
Cabin and cabin steward Michael were the highlights of the trip. Just awesome!
Deck 13 Inside Cabins, Balcony Cabins, Suite Cabins