Queen Mary 2 (QM2) Cruise Review by Yorkshirelady1942
- Sail Date: November 2018
- Destination: Transatlantic
- Cabin Type: Princess Suite
But the main rip-off on board is the photographic department. Their prices are very high, but they know they have a "captive audience", and everybody is going to want to purchase their photo with the Captain, if available, so they can charge $35.00 for an 8 x 10 inch photo. They sent round a card which said: "Spend over $90.00 in the Photo Gallery tomorrow and get a free photo". This implies that if you spend, say, $92.00 you are entitled to a free photo. We ordered $119.00 worth of photos and asked how to get the free photo but were informed that we had not spent enough to entitle us to the freebie because, if they deducted $35.00 from $119.00 we were under the $90.00 limit. This seemed to contravene the terms of the offer, but in order to get the free photo we had to order another photo which brought our total to approx. $150.00. They then deducted the cost of the "free" photo, which brought our final total to $129.80. The offer stated unequivocally that you are entitled to a free photo if you spend "over $90": we spent well over that but still had to spend more to get the free photo. We should have just stayed with our order and forgotten about the so-called "free" photo. We think this is downright dishonesty, and sadly, because of this bad experience, I shall downgrade the "Onboard Experience" to two stars. It would have been five stars otherwise. The photographic department is run by a company in Southampton, to whom we have written, but they have not bothered to reply.
Apart from the sour taste left by the photo department , we really enjoyed our journey on the QM2. It is a wonderful experience, the staff cannot do enough for you and we had a truly good time.