Overall a pretty good experience for our first time on O. A bunch of little things went wrong and we tried not to let it spoil the whole cruise. The ship is easy to get around but could use more elevators aft as they are always busy (that's largely where the food is). Dining ranged from spectacular (La Reserve) to very good (Toscana, Jacques) to surprisingly good (buffet on 12, pool grill) to mediocre (MDR, Polo). Food is subjective but I'm referring to basics here (proper temperature and doneness). Specialty restaurants saw demand far exceed supply--do not expect extra reservations! Service was good from 90% of the staff. The room steward and the food and beverage team were great. The gangway staff were excellent at getting my wheelchair on and off. Sadly when we really needed help from the Concierge on Deck 9 or from reception, they were often rude or aloof. Concierge seemed to only know the word "no". I eventually had to deal with the Purser, who put matters right. Two ports were missed for no good reason--ask the Captain: he laid the blame at HQ's feet. Overall it was a decent set of ports and had we made the two stops in the Canaries it would have been superior. Top tip: if you get sick, don't go to the Medical Centre. They'll take you for everything you have. Embarkation smooth as glass. Disembarkation a bit farcical but that might have been beyond the ship's control. We will cruise O again but will never pay extra for 'Concierge' service, and pray we don't need to deal with Reception.

Broad Strokes Done Right, Details Done Wrong

Riviera Cruise Review by Shawnino

1 person found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Around the World
  • Cabin Type: Concierge Level
Overall a pretty good experience for our first time on O. A bunch of little things went wrong and we tried not to let it spoil the whole cruise.

The ship is easy to get around but could use more elevators aft as they are always busy (that's largely where the food is).

Dining ranged from spectacular (La Reserve) to very good (Toscana, Jacques) to surprisingly good (buffet on 12, pool grill) to mediocre (MDR, Polo). Food is subjective but I'm referring to basics here (proper temperature and doneness). Specialty restaurants saw demand far exceed supply--do not expect extra reservations!

Service was good from 90% of the staff. The room steward and the food and beverage team were great. The gangway staff were excellent at getting my wheelchair on and off. Sadly when we really needed help from the Concierge on Deck 9 or from reception, they were often rude or aloof. Concierge seemed to only know the word "no". I eventually had to deal with the Purser, who put matters right.

Two ports were missed for no good reason--ask the Captain: he laid the blame at HQ's feet. Overall it was a decent set of ports and had we made the two stops in the Canaries it would have been superior.

Top tip: if you get sick, don't go to the Medical Centre. They'll take you for everything you have.

Embarkation smooth as glass. Disembarkation a bit farcical but that might have been beyond the ship's control.

We will cruise O again but will never pay extra for 'Concierge' service, and pray we don't need to deal with Reception.
Shawnino’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience

Cabin Review

Concierge Level
Cabin A3 9120
Mattress very soft. (One of their selling points, not to my taste.)
Standard balcony cabin a nice size at 282 square feet.
Good water pressure in shower.
Clean and well maintained.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews