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We have a large family spread out among several states, but some of us always try to gather for Thanksgiving. Cruising is great because the women aren't stuck cooking all week! This was our first experience with NCL, and all 13 of us agreed, it would also be our last. We were all so disappointed in the food. Too many dining options were an added cost, so it left us with little variety. The dining room food was mediocre at best, and wasn't even hot most nights. Aside from our cabin steward, service was terrible. We had one server for a table of 13 and it took about 2.5 hours every night for 3 courses. It also took so long to get drinks, anytime, anywhere. Hardly any waiters on deck, long lines at all of the bars. They are leaving TONS of money on the table here. Activities left us very frustrated. Too many things we wanted to do had an extra cost or you had to sign up the previous day (and that wasn't communicated AT ALL). Too many of the kids activities like the water slides and rock walls were only open during limited hours which meant really long lines. This combination left us with bored kids. A LOT. Everything and everywhere felt like there weren't enough staff. We couldn't even find out what night the formal night was. I tried several times to reach customer service via my cabin phone and no one ever answered. Every other cruise I've ever taken, the service was a stand out and it seemed the staff couldn't help you enough! This was so odd. We had fun at all of our stops and our family always enjoys being together, so that saved our vacation.

So Disappointed

Norwegian Epic Cruise Review by repcws

2 people found this helpful
Trip Details
We have a large family spread out among several states, but some of us always try to gather for Thanksgiving. Cruising is great because the women aren't stuck cooking all week! This was our first experience with NCL, and all 13 of us agreed, it would also be our last.

We were all so disappointed in the food. Too many dining options were an added cost, so it left us with little variety. The dining room food was mediocre at best, and wasn't even hot most nights. Aside from our cabin steward, service was terrible. We had one server for a table of 13 and it took about 2.5 hours every night for 3 courses. It also took so long to get drinks, anytime, anywhere. Hardly any waiters on deck, long lines at all of the bars. They are leaving TONS of money on the table here.

Activities left us very frustrated. Too many things we wanted to do had an extra cost or you had to sign up the previous day (and that wasn't communicated AT ALL). Too many of the kids activities like the water slides and rock walls were only open during limited hours which meant really long lines. This combination left us with bored kids. A LOT.

Everything and everywhere felt like there weren't enough staff. We couldn't even find out what night the formal night was. I tried several times to reach customer service via my cabin phone and no one ever answered. Every other cruise I've ever taken, the service was a stand out and it seemed the staff couldn't help you enough! This was so odd.

We had fun at all of our stops and our family always enjoys being together, so that saved our vacation.
repcws’s Full Rating Summary
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Cabin Review

Inside
Cabin IE 11011
Cabin was good, clean. Our steward, Iris, was great!
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins