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Wanted to return to Bermuda (7-nights), love the repo (12 nights), and love the itinerary for the 10-night at the end. From Day 1 we felt that all crew provided beyond exceptional service! Everywhere on the ship we noted that Officers not only supervised service, but participated in every aspect in every location. Crew members were always cheerful, many got to know us over the 30 days we were on board. Dining: First, we must compliment Dining Sevices for excellent management and organization of My Time Dining! We have experienced waits on other ships, but Serenade has this well managed. Our Head Waiter, Bassem Romdhane, is the best we have ever met. He personally ensured adherence to a milk allergy menu, even serving some courses himself. On discovering my love of tofu and stir fry dishes, he made that available any time. Also, we were greeted at the DR door each evening by Ayessa Ertugrul, Training Manager, as if she were waiting just for us! She always knew if our table was ready. We felt like king and queen during the entire trip! Concierge Lounge: A huge shout-out to our favorite Concierge Manager, Mario Abba Reyes! He is hands-down the best in the RCCL fleet! We actually book some cruises just to follow Mario, lol! Cabins: Unfortunately, we booked the B2B2B piecemeal, so were unable to get the same cabin for all. All were Spacious Ocean View (2B - 9078, 1104, and 9658) with balconies. We did feel that the decor is becoming a bit ‘tired’ but sheers had been replaced with new on balcony doors and Rooms were clean and well maintained. Cabin Attendants were wonderful and immediately addressed any issues we brought up. Not sure what happened for another reviewer who had mud on their balcony, but we found Attendants cleaning the balconies and outdoor furniture every day! Also, the Attendants moved our belongings for us each move, so no worrying about strangers handling things. Other: We very much enjoyed the musical talent of Damian Joyce in the Pub! Bar service was great there, as well, thanks to bar staff, Itupu, and bartender, Ian. We are not much for the theater entertainment, so cannot comment on that. Centrum duo was great, too. Excursions: We have been to these islands many times so only did a few. On Bermuda we did a private tour with Byways Tours and highly recommend. We love Ffryes Beach and lunch on Antigua. The Beach Rendezvous on St. Maartens was lovely despite some rain - probably the best shrimp sandwich I have ever had at Kim Sha Beach. Am likely forgetting something, but overall we have a wonderful month on Serenade! Can’t wait to sail with her and this amazing crew in April!

Loved all 29-nights on Serenade Oct -Nov 2018!

Serenade of the Seas Cruise Review by mrs shipshape259

3 people found this helpful
Trip Details
Wanted to return to Bermuda (7-nights), love the repo (12 nights), and love the itinerary for the 10-night at the end. From Day 1 we felt that all crew provided beyond exceptional service! Everywhere on the ship we noted that Officers not only supervised service, but participated in every aspect in every location. Crew members were always cheerful, many got to know us over the 30 days we were on board.

Dining: First, we must compliment Dining Sevices for excellent management and organization of My Time Dining! We have experienced waits on other ships, but Serenade has this well managed. Our Head Waiter, Bassem Romdhane, is the best we have ever met. He personally ensured adherence to a milk allergy menu, even serving some courses himself. On discovering my love of tofu and stir fry dishes, he made that available any time. Also, we were greeted at the DR door each evening by Ayessa Ertugrul, Training Manager, as if she were waiting just for us! She always knew if our table was ready. We felt like king and queen during the entire trip!

Concierge Lounge: A huge shout-out to our favorite Concierge Manager, Mario Abba Reyes! He is hands-down the best in the RCCL fleet! We actually book some cruises just to follow Mario, lol!

Cabins: Unfortunately, we booked the B2B2B piecemeal, so were unable to get the same cabin for all. All were Spacious Ocean View (2B - 9078, 1104, and 9658) with balconies. We did feel that the decor is becoming a bit ‘tired’ but sheers had been replaced with new on balcony doors and Rooms were clean and well maintained. Cabin Attendants were wonderful and immediately addressed any issues we brought up. Not sure what happened for another reviewer who had mud on their balcony, but we found Attendants cleaning the balconies and outdoor furniture every day! Also, the Attendants moved our belongings for us each move, so no worrying about strangers handling things.

Other: We very much enjoyed the musical talent of Damian Joyce in the Pub! Bar service was great there, as well, thanks to bar staff, Itupu, and bartender, Ian. We are not much for the theater entertainment, so cannot comment on that. Centrum duo was great, too.

Excursions: We have been to these islands many times so only did a few. On Bermuda we did a private tour with Byways Tours and highly recommend. We love Ffryes Beach and lunch on Antigua. The Beach Rendezvous on St. Maartens was lovely despite some rain - probably the best shrimp sandwich I have ever had at Kim Sha Beach.

Am likely forgetting something, but overall we have a wonderful month on Serenade! Can’t wait to sail with her and this amazing crew in April!
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