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We chose this cruise to travel with friends, and specifically for the Funchal port which we ended up missing. This was probably not the cruise lines fault, but we could have made better use of our Barcelona time if we had known in advance about the repairs that they were doing. Overall the biggest disappointment on this ship was the food, followed by the service level, and finally the overall appearance of the ship. The food was barely above all inclusive resort standard....usually lukewarm, often over salted to an amazing degree, and variable. Sometimes overdone, sometimes underdone. We had a package with the paid restaurants, in which the food was very good. The service level in the restaurants, with one or two notable exceptions, was horrendous. We avoided Versailles after about day 3, after we waited 45 minutes between ordering dessert and receiving it. Cagneys steak was excellent, but there were mixups on orders, entrees arriving at different times for the table....I expected way better. On board service was also variable. The staff just seemed more interested in talking to each other than to serving guests. Our steward very grudgingly brought us requested bathrobes after about 2 days, which ended up having no tie belts. Service in any restaurant was exceedingly slow, unless you were lucky enough to get a really great server. It was hard to believe this ship just came out of refurbishment. Our cabin had cracks in the plastic on the floor edging in the bathroom, and overall the ship is run down looking. We received towels and facecloths with holes in them. Cleaning buckets were always left in the hallways; a major tripping hazard and just not a professional look. Public washrooms were hard to locate, and often non functional. This ship just feels tired, and so do the staff. There is just no positive energy. No activities planned for the transatlantic days - I've been on other transatlantics such as Carnival, which planned a shipboard "Olympics" which was really fun. There is almost nothing for added activities on this ship, and curiously, only 4 round deck relaxing "pods" for the whole ship, which must have been staked out for the day by about 5 am. After 6 sea days in a row, they chose to do the famous "White Night Party" the night before our first shore day, which is just remarkably poor planning. The library is not overly well stocked, and I never saw anyone there to check out books, even during the posted hours. Sadly, this trip is almost enough to make me reconsider Norwegian. I can live with the nickel and diming, I know they have a rep for that, but I think all cruise lines do it. I'd rather not be telephoned in my cabin to be sold things though, that is over the top, and it did happen on this trip. We have been on the Jewel and the Epic, and I think the Jewel was really well managed and fun. On the Jewel, we purchased a next trip coupon. We chose not to this time, as we are no longer certain we will travel with Norwegian again.

Disappointing ship

Norwegian Star Cruise Review by SusanJohn

1 person found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Transatlantic
  • Cabin Type: Mid-Ship Oceanview Picture Window
We chose this cruise to travel with friends, and specifically for the Funchal port which we ended up missing. This was probably not the cruise lines fault, but we could have made better use of our Barcelona time if we had known in advance about the repairs that they were doing.

Overall the biggest disappointment on this ship was the food, followed by the service level, and finally the overall appearance of the ship.

The food was barely above all inclusive resort standard....usually lukewarm, often over salted to an amazing degree, and variable. Sometimes overdone, sometimes underdone. We had a package with the paid restaurants, in which the food was very good.

The service level in the restaurants, with one or two notable exceptions, was horrendous. We avoided Versailles after about day 3, after we waited 45 minutes between ordering dessert and receiving it. Cagneys steak was excellent, but there were mixups on orders, entrees arriving at different times for the table....I expected way better.

On board service was also variable. The staff just seemed more interested in talking to each other than to serving guests. Our steward very grudgingly brought us requested bathrobes after about 2 days, which ended up having no tie belts. Service in any restaurant was exceedingly slow, unless you were lucky enough to get a really great server.

It was hard to believe this ship just came out of refurbishment. Our cabin had cracks in the plastic on the floor edging in the bathroom, and overall the ship is run down looking. We received towels and facecloths with holes in them. Cleaning buckets were always left in the hallways; a major tripping hazard and just not a professional look. Public washrooms were hard to locate, and often non functional.

This ship just feels tired, and so do the staff. There is just no positive energy. No activities planned for the transatlantic days - I've been on other transatlantics such as Carnival, which planned a shipboard "Olympics" which was really fun. There is almost nothing for added activities on this ship, and curiously, only 4 round deck relaxing "pods" for the whole ship, which must have been staked out for the day by about 5 am. After 6 sea days in a row, they chose to do the famous "White Night Party" the night before our first shore day, which is just remarkably poor planning. The library is not overly well stocked, and I never saw anyone there to check out books, even during the posted hours.

Sadly, this trip is almost enough to make me reconsider Norwegian. I can live with the nickel and diming, I know they have a rep for that, but I think all cruise lines do it. I'd rather not be telephoned in my cabin to be sold things though, that is over the top, and it did happen on this trip. We have been on the Jewel and the Epic, and I think the Jewel was really well managed and fun. On the Jewel, we purchased a next trip coupon. We chose not to this time, as we are no longer certain we will travel with Norwegian again.
SusanJohn’s Full Rating Summary
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Cabin Review

Mid-Ship Oceanview Picture Window
Cabin OB
Cabin was good sized, and the bathroom esp the shower was a pleasant surprise for the size and water pressure. We didn't have enough hangers, but the steward brought us some more fairly quickly. One draw back to the ocean view window, this was our first time in a window cabin, and we did not expect to have staff walking past our window, which happened often. I wouldn't choose this again, as the lack of privacy was not worth the window, for us.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews