They allowed smoking all over your ship, even in areas clearly marked as non-smoking. They definitely do not care about passenger safety.
We purchased a balcony suite, and we could not even use the balcony due to all of the smoking on the nearby balconies. Security was called repeatedly, they would arrive 10-20 minutes later, well after the smoking was finished, not smell it, and refuse to go check adjacent rooms (even to simply ask other passengers). They refused to notify passengers over the PA system, they refused to send some paraphernalia to rooms about no smoking areas, and nothing at all was done about it.
Almost nothing was ever open. Even though some shops, restaurants, and bars shad stated hours (or hours were stated on your TV shows by the cruise director), the venues obviously picked and chose when they wanted to be open. Nothing would open till late in the morning, and everything closed early in the evening. We did not go on a cruise, and purchase the unlimited drink package, just so that we had to sit in our room (not on our balcony) and do nothing. Numerous times we would eat breakfast, then go for a walk to try and find something to drink (anything, not just alcohol) and nothing would be open. The cruise director stated that the coffee shop was open 24/7. But, we were made to stand in line till 06:30 one day, because the guy would not serve anything till then.
The cabin was okay. But, purchasing the balcony was a complete waste of money. We were completely unable to use our balcony as almost every time we opened the door cigarette smoke poured in. And security completely refused to do anything about it.
Galveston is just disgusting, and stinks.
Once we left the port and all the tourist junk, it was great. We found a nice secluded non-tourist beach. Saw sea turtles, and have a relaxing day.
Fire all of your Tortuga employees. They are horrible.