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I chose this cruise as i wanted to tour the Philippines but after paying the initial deposit the cruise changed its itinerary to Vietnam instead and I couldn’t opt out. Having been on an earlier RCL cruise, the Legend of the Seas, I was really looking forward to RCL’s excellent level of service and care that I had come to expect – but sadly, it was a complete let down literally like chalk and cheese. EMBARKATION – winding lines and a totally inefficient process RESTAURANTS - Dining experience - the biggest disappointment! Dining rooms were understaffed, tables not set, limited food choices no menu change and poor quality and not worthy of fine dining as advertised The Windjammer you couldn’t get a seat be it breakfast, lunch or dinner and the food always the same. The Sea plex hotdog never opened for the entire duration of the cruise – it could have been a great alternative to having the dry sandwiches at Sorrento. CUSTOMER SERVICE – minus zero Service from room attendant was excellent though the same could not be said of the entertainment trip excursion enquiries, or general customer service staff an utter disaster. CUSTOMER SERVICE SEEMED UNINTERESTED. ENTERTAINMENT – you advertise outstanding Broadway shows TOTAL CRAP Staff (Asha Putu) conducting quizzes/ games had no command of the English language could not pronounce answers nor have knowledge of the game she was conducting DISEMBARKATION – Total disaster can’t even begin to describe the nightmare. But, the final straw was when we finally disembarked and complained to one of the crew members (see pic attached) saying what a disorganised chaotic process - instead of apologising for the inconvenience, he nonchalantly quips yeah yeah yeah …I heard it all before. ALL IN ALL AN ATTITUDE OF COULDN’T CARE LESS RCL is just out to take more money and make you spend more – soft drinks package, drinks package, bingo package, and some good speciality restaurants! So obvious that the Standards of RCL has fallen greatly. I was thoroughly disappointed at the carelessness and lack of customer service and felt somehow duped.

DISASTER AND A NIGHTMARE AND TO ADD TO IT NONCHALANT STAFF

Ovation of the Seas Cruise Review by belolga

8 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Asia
  • Cabin Type: Ocean View Balcony
I chose this cruise as i wanted to tour the Philippines but after paying the initial deposit the cruise changed its itinerary to Vietnam instead and I couldn’t opt out.

Having been on an earlier RCL cruise, the Legend of the Seas, I was really looking forward to RCL’s excellent level of service and care that I had come to expect – but sadly, it was a complete let down literally like chalk and cheese.

EMBARKATION – winding lines and a totally inefficient process

RESTAURANTS - Dining experience - the biggest disappointment!

Dining rooms were understaffed, tables not set, limited food choices no menu change and poor quality and not worthy of fine dining as advertised

The Windjammer you couldn’t get a seat be it breakfast, lunch or dinner and the food always the same. The Sea plex hotdog never opened for the entire duration of the cruise – it could have been a great alternative to having the dry sandwiches at Sorrento.

CUSTOMER SERVICE – minus zero

Service from room attendant was excellent though the same could not be said of the entertainment trip excursion enquiries, or general customer service staff an utter disaster. CUSTOMER SERVICE SEEMED UNINTERESTED.

ENTERTAINMENT – you advertise outstanding Broadway shows TOTAL CRAP

Staff (Asha Putu) conducting quizzes/ games had no command of the English language could not pronounce answers nor have knowledge of the game she was conducting

DISEMBARKATION – Total disaster can’t even begin to describe the nightmare.

But, the final straw was when we finally disembarked and complained to one of the crew members (see pic attached) saying what a disorganised chaotic process - instead of apologising for the inconvenience, he nonchalantly quips yeah yeah yeah …I heard it all before.

ALL IN ALL AN ATTITUDE OF COULDN’T CARE LESS

RCL is just out to take more money and make you spend more – soft drinks package, drinks package, bingo package, and some good speciality restaurants!

So obvious that the Standards of RCL has fallen greatly.

I was thoroughly disappointed at the carelessness and lack of customer service and felt somehow duped.
belolga’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Ocean View Balcony
Cabin 3D 12316
CABIN was our the only saving grace - was great and spacious, as we had a balcony room and the view was stupendous
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

i think RCL is getting a very bad attitude - they are getting people to embark on cruises, but not offering the quality of services - they focus on the premium member with onboard private parties and ignore the new customers - i wrote to them and just got a standard reply not really addressing any of my greivances.