I chose this cruise as i wanted to tour the Philippines but after paying the initial deposit the cruise changed its itinerary to Vietnam instead and I couldn’t opt out.
Having been on an earlier RCL cruise, the Legend of the Seas, I was really looking forward to RCL’s excellent level of service and care that I had come to expect – but sadly, it was a complete let down literally like chalk and cheese.
EMBARKATION – winding lines and a totally inefficient process
RESTAURANTS - Dining experience - the biggest disappointment!
Dining rooms were understaffed, tables not set, limited food choices no menu change and poor quality and not worthy of fine dining as advertised
The Windjammer you couldn’t get a seat be it breakfast, lunch or dinner and the food always the same. The Sea plex hotdog never opened for the entire duration of the cruise – it could have been a great alternative to having the dry sandwiches at Sorrento.
CUSTOMER SERVICE – minus zero
Service from room attendant was excellent though the same could not be said of the entertainment trip excursion enquiries, or general customer service staff an utter disaster. CUSTOMER SERVICE SEEMED UNINTERESTED.
ENTERTAINMENT – you advertise outstanding Broadway shows TOTAL CRAP
Staff (Asha Putu) conducting quizzes/ games had no command of the English language could not pronounce answers nor have knowledge of the game she was conducting
DISEMBARKATION – Total disaster can’t even begin to describe the nightmare.
But, the final straw was when we finally disembarked and complained to one of the crew members (see pic attached) saying what a disorganised chaotic process - instead of apologising for the inconvenience, he nonchalantly quips yeah yeah yeah …I heard it all before.
ALL IN ALL AN ATTITUDE OF COULDN’T CARE LESS
RCL is just out to take more money and make you spend more – soft drinks package, drinks package, bingo package, and some good speciality restaurants!
So obvious that the Standards of RCL has fallen greatly.
I was thoroughly disappointed at the carelessness and lack of customer service and felt somehow duped.
CABIN was our the only saving grace - was great and spacious, as we had a balcony room and the view was stupendous
averageView All 25 City Tour Reviews
i think RCL is getting a very bad attitude - they are getting people to embark on cruises, but not offering the quality of services - they focus on the premium member with onboard private parties and ignore the new customers - i wrote to them and just got a standard reply not really addressing any of my greivances.