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Our experience on the Epic wasn't great. Kids Club. The kids club staff were poor. We traveled in a family group, and we had been assured cousins of the same age would be allowed to pay together. The kids clubs staff insisted on separating them. This resulted in our kids refusing to go back to the kids club since they (quite reasonably) wanted to play with their cousins they don't get to see often. Dining. The food was generally adequate. However, we had some very discouraging experiences. Twice we made reservations for one of the main dining rooms. Twice they failed to actually set aside enough chairs to seat us all together. On one of those nights they made our group wait an hour and twenty minutes before we were served our appetizers. What a mess. The wait staff were not understanding or apologetic. They were distant and frankly rude. "Freestyle" seems to mean downgraded service when it comes to dining. Fitness. The track on the Epic is badly designed. It does not go all the way around the ship like many on-board jogging tracks do. Even worse: there were always a group of Norwegian employees smoking on one end of the track. Seriously? Here's a hot tip, Norwegian: people getting a cardio work out don't want to be forced to run through a thick cloud of cigarette smoke! Ship Design. It's not just the track. The Epic lacks an inviting central space. The Epic is built around a smoky casino. In my opinion, it sucks being forced to walk through this casino multiple times a day to get anywhere on a ship. Space on the pool deck was scarce and competition for spots was fierce. Many people put towels on deck chairs and disappeared for hours resulting in an odd situation in which many deck chairs were not actually in use (except as towel holders) and many passengers were unable to find a place to sit down and relax. Entertainment. One night we showed up on time for tickets we had reserved only to be informed they had given away our reservation 10 minutes earlier. That was very strange. Nobody told us we had to be 10 minutes early! Generally, the entertainment was not family friendly. Priscilla Queen of the Desert may be a great show for a certain audience, but it lacks broad appeal/is not a kid friendly show. Same thing with Burn the Floor and the comedians on the ship. The Beatles cover band was excellent however.

Not Great

Norwegian Epic Cruise Review by blueukulele

1 person found this helpful
Trip Details
Our experience on the Epic wasn't great.

Kids Club. The kids club staff were poor. We traveled in a family group, and we had been assured cousins of the same age would be allowed to pay together. The kids clubs staff insisted on separating them. This resulted in our kids refusing to go back to the kids club since they (quite reasonably) wanted to play with their cousins they don't get to see often.

Dining. The food was generally adequate. However, we had some very discouraging experiences. Twice we made reservations for one of the main dining rooms. Twice they failed to actually set aside enough chairs to seat us all together. On one of those nights they made our group wait an hour and twenty minutes before we were served our appetizers. What a mess. The wait staff were not understanding or apologetic. They were distant and frankly rude. "Freestyle" seems to mean downgraded service when it comes to dining.

Fitness. The track on the Epic is badly designed. It does not go all the way around the ship like many on-board jogging tracks do. Even worse: there were always a group of Norwegian employees smoking on one end of the track. Seriously? Here's a hot tip, Norwegian: people getting a cardio work out don't want to be forced to run through a thick cloud of cigarette smoke!

Ship Design. It's not just the track. The Epic lacks an inviting central space. The Epic is built around a smoky casino. In my opinion, it sucks being forced to walk through this casino multiple times a day to get anywhere on a ship. Space on the pool deck was scarce and competition for spots was fierce. Many people put towels on deck chairs and disappeared for hours resulting in an odd situation in which many deck chairs were not actually in use (except as towel holders) and many passengers were unable to find a place to sit down and relax.

Entertainment. One night we showed up on time for tickets we had reserved only to be informed they had given away our reservation 10 minutes earlier. That was very strange. Nobody told us we had to be 10 minutes early! Generally, the entertainment was not family friendly. Priscilla Queen of the Desert may be a great show for a certain audience, but it lacks broad appeal/is not a kid friendly show. Same thing with Burn the Floor and the comedians on the ship. The Beatles cover band was excellent however.
blueukulele’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Ages 7 to 9
Ages 10 to 12
Ages 13 to 15
Service
Onboard Experience
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