Freedom of the Seas Review

4.0 / 5.0
2,408 reviews

Disorganized embarkation, and rude passengers!

Review for the Southern Caribbean Cruise on Freedom of the Seas
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LadyBuzzz
6-10 Cruises • Age 30s

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Sail Date: Nov 2018
Cabin: Junior Suite

We choose this cruise for the ports, as we have never sailed the southern Caribbean, and this was our honeymoon. We have sailed with Royal in the past, we got married on Harmony of the seas, and we have sailed with Anthem, and Explorer of the seas. We have also sailed Celebrity, and Disney. We have always had a splendid time on Royal thus far, and have sailed out of New Jersey, and Florida where embarkation is a breeze, and the terminals are immaculate.

However, upon our arrival we were not surprised at how small this port is, but rather how the staff at the port treated the guests. We first got dropped off at the wrong terminal, and when asking a staff member, he just looked at us and pointed towards the other terminal.We walked through hoards of people to get to where we needed to be. Once at the correct terminal, we asked one of the gentleman with a "porter" t shirt on where we could put our luggage. Now, I may be spoiled as I have only sailed out of New Jersey, and Florida, but when you are sailing out of those places the porter takes your bag, places it in the appropriate place, and you are free to go on your merry way into the terminal. This was not like that at all. It was busy, rushed, hot, and the porter told us we had to walk all of our luggage to a spot that was not clearly marked at all. He said "over there, by orange poles." The different locations for certain areas of the ship weren't clearly marked at all, and trying to lug our bags clear to the other end of the terminal was frustrating. We asked several people who were wearing the port t-shirts if they would take our bag, and they looked at us as if we were bothering them. We continued on....We finally reached the spot our luggage was to be placed at, and there were about 8 grown men standing around one tiny desk having a grand ol time talking amongst themselves while a few guests were waiting to be waited on. they finally turn around take the bags from all of us place it on the cart directly behind them, and then say " we accept tips." I was DUMBFOUNDED!!! What am I supposed to tip you for? you did absolutely nothing for us at all except place our luggage on the cart. I couldve done that, since I have already done the whole job of lugging my luggage the entirety of the terminal. We tipped them none the less, because we didnt want to get to our room later that night and find that our luggage had mysteriously disappeared.

After that, we got into the terminal, and it was pretty smooth sailing from there on out, except the fact that we quickly found out we were in the minority this sailing. Which whatever, that's fine, but I found a lot of the other passengers to be rude, pushy, and loud. A few times when we were in line for pizza at Sorrento's, or in line for a show, some of the guests would be in line, and then let a few dozen family members in line ahead of us. That was just plain rude, and inconsiderate.

Cabin Review

Junior Suite

Cabin J3

Cabin was showing its age, but it was clean, and bed was comfy. We had two loungers out on the balcony along with two chairs with a table. It was lovely

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