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We choose this cruise for the ports, as we have never sailed the southern Caribbean, and this was our honeymoon. We have sailed with Royal in the past, we got married on Harmony of the seas, and we have sailed with Anthem, and Explorer of the seas. We have also sailed Celebrity, and Disney. We have always had a splendid time on Royal thus far, and have sailed out of New Jersey, and Florida where embarkation is a breeze, and the terminals are immaculate. However, upon our arrival we were not surprised at how small this port is, but rather how the staff at the port treated the guests. We first got dropped off at the wrong terminal, and when asking a staff member, he just looked at us and pointed towards the other terminal.We walked through hoards of people to get to where we needed to be. Once at the correct terminal, we asked one of the gentleman with a "porter" t shirt on where we could put our luggage. Now, I may be spoiled as I have only sailed out of New Jersey, and Florida, but when you are sailing out of those places the porter takes your bag, places it in the appropriate place, and you are free to go on your merry way into the terminal. This was not like that at all. It was busy, rushed, hot, and the porter told us we had to walk all of our luggage to a spot that was not clearly marked at all. He said "over there, by orange poles." The different locations for certain areas of the ship weren't clearly marked at all, and trying to lug our bags clear to the other end of the terminal was frustrating. We asked several people who were wearing the port t-shirts if they would take our bag, and they looked at us as if we were bothering them. We continued on....We finally reached the spot our luggage was to be placed at, and there were about 8 grown men standing around one tiny desk having a grand ol time talking amongst themselves while a few guests were waiting to be waited on. they finally turn around take the bags from all of us place it on the cart directly behind them, and then say " we accept tips." I was DUMBFOUNDED!!! What am I supposed to tip you for? you did absolutely nothing for us at all except place our luggage on the cart. I couldve done that, since I have already done the whole job of lugging my luggage the entirety of the terminal. We tipped them none the less, because we didnt want to get to our room later that night and find that our luggage had mysteriously disappeared. After that, we got into the terminal, and it was pretty smooth sailing from there on out, except the fact that we quickly found out we were in the minority this sailing. Which whatever, that's fine, but I found a lot of the other passengers to be rude, pushy, and loud. A few times when we were in line for pizza at Sorrento's, or in line for a show, some of the guests would be in line, and then let a few dozen family members in line ahead of us. That was just plain rude, and inconsiderate. The Quest show was a MESS!!! we usually LOVE the Quest show, and usually have a really good time, however the night of the game show people were bringing in small children to watch and hang out. We were informed that day in English, and in Spanish that this was an ADULTS only show, but here we were women pushing crew members out of the way to get to the show with their small children. I just don't understand, I think that there should have been some sort of security at the door letting people in, and turning away guests with small children. Another thing we were somewhat upset about was the fact that the Love and marriage game show was only shown in Spanish. I get that the majority of the passengers were Hispanic, but it would have been nice to have that show in English as well as we really love to watch it. Good things to note, the ports were AMAZING!! we visited Curacao, Aruba, Antigua (supposed to be Bonaire, but was canceled three weeks out.) And St. Maarten. There were so many lovely crew members that we met especially our room attendant Orhiannah who was so sweet, and made us feel really at home on the cruise. We also met a sweet woman in the gift shop, who we made friends with and she sent us a sweet card congratulating us on our marriage. Then we had a cruise long friend in one of the art dealers Garneth, who we would talk to on a nightly basis. He was awesome, we would talk, and talk, and talk, and he just made our night every time we spoke to him. It was like seeing a friend you hadnt seen in a while and catching up. We really enjoyed his company. MDR food was FANTASTIC every meal we had in there was always very delicious. We ate in Chops and as always it was superb. We also dined in Giovanni's, but it was just ok, the desserts were the best though. The next cruise manager was not helpful at all, she acted like she couldn't be bothered with us, and also the loyalty desk manager was the same way. I don't know what their issues were, but we just felt like they could care less about us. over all it was a good cruise, we enjoyed the crew members listed above, and the food, but I dont think we will sail royal out of San Juan again unless its an amazing deal.

Disorganized embarkation, and rude passengers!

Freedom of the Seas Cruise Review by LadyBuzzz

10 people found this helpful
Trip Details
We choose this cruise for the ports, as we have never sailed the southern Caribbean, and this was our honeymoon. We have sailed with Royal in the past, we got married on Harmony of the seas, and we have sailed with Anthem, and Explorer of the seas. We have also sailed Celebrity, and Disney. We have always had a splendid time on Royal thus far, and have sailed out of New Jersey, and Florida where embarkation is a breeze, and the terminals are immaculate.

However, upon our arrival we were not surprised at how small this port is, but rather how the staff at the port treated the guests. We first got dropped off at the wrong terminal, and when asking a staff member, he just looked at us and pointed towards the other terminal.We walked through hoards of people to get to where we needed to be. Once at the correct terminal, we asked one of the gentleman with a "porter" t shirt on where we could put our luggage. Now, I may be spoiled as I have only sailed out of New Jersey, and Florida, but when you are sailing out of those places the porter takes your bag, places it in the appropriate place, and you are free to go on your merry way into the terminal. This was not like that at all. It was busy, rushed, hot, and the porter told us we had to walk all of our luggage to a spot that was not clearly marked at all. He said "over there, by orange poles." The different locations for certain areas of the ship weren't clearly marked at all, and trying to lug our bags clear to the other end of the terminal was frustrating. We asked several people who were wearing the port t-shirts if they would take our bag, and they looked at us as if we were bothering them. We continued on....We finally reached the spot our luggage was to be placed at, and there were about 8 grown men standing around one tiny desk having a grand ol time talking amongst themselves while a few guests were waiting to be waited on. they finally turn around take the bags from all of us place it on the cart directly behind them, and then say " we accept tips." I was DUMBFOUNDED!!! What am I supposed to tip you for? you did absolutely nothing for us at all except place our luggage on the cart. I couldve done that, since I have already done the whole job of lugging my luggage the entirety of the terminal. We tipped them none the less, because we didnt want to get to our room later that night and find that our luggage had mysteriously disappeared.

After that, we got into the terminal, and it was pretty smooth sailing from there on out, except the fact that we quickly found out we were in the minority this sailing. Which whatever, that's fine, but I found a lot of the other passengers to be rude, pushy, and loud. A few times when we were in line for pizza at Sorrento's, or in line for a show, some of the guests would be in line, and then let a few dozen family members in line ahead of us. That was just plain rude, and inconsiderate.

The Quest show was a MESS!!! we usually LOVE the Quest show, and usually have a really good time, however the night of the game show people were bringing in small children to watch and hang out. We were informed that day in English, and in Spanish that this was an ADULTS only show, but here we were women pushing crew members out of the way to get to the show with their small children. I just don't understand, I think that there should have been some sort of security at the door letting people in, and turning away guests with small children.

Another thing we were somewhat upset about was the fact that the Love and marriage game show was only shown in Spanish. I get that the majority of the passengers were Hispanic, but it would have been nice to have that show in English as well as we really love to watch it.

Good things to note, the ports were AMAZING!! we visited Curacao, Aruba, Antigua (supposed to be Bonaire, but was canceled three weeks out.) And St. Maarten.

There were so many lovely crew members that we met especially our room attendant Orhiannah who was so sweet, and made us feel really at home on the cruise. We also met a sweet woman in the gift shop, who we made friends with and she sent us a sweet card congratulating us on our marriage. Then we had a cruise long friend in one of the art dealers Garneth, who we would talk to on a nightly basis. He was awesome, we would talk, and talk, and talk, and he just made our night every time we spoke to him. It was like seeing a friend you hadnt seen in a while and catching up. We really enjoyed his company.

MDR food was FANTASTIC every meal we had in there was always very delicious. We ate in Chops and as always it was superb. We also dined in Giovanni's, but it was just ok, the desserts were the best though.

The next cruise manager was not helpful at all, she acted like she couldn't be bothered with us, and also the loyalty desk manager was the same way. I don't know what their issues were, but we just felt like they could care less about us.

over all it was a good cruise, we enjoyed the crew members listed above, and the food, but I dont think we will sail royal out of San Juan again unless its an amazing deal.
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Cabin Review

Junior Suite
Cabin J3 9344
Cabin was showing its age, but it was clean, and bed was comfy. We had two loungers out on the balcony along with two chairs with a table. It was lovely
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews